Web Chat
Deliver fast resolutions and convert website visitors into customers
Connect with visitors through a fully-integrated website chat widget, seamlessly managed and tracked by your agents.
Connect and convert with Voiso Web Chat
Add Web Chat to your Omnichannel toolkit
Set up in just a few clicks
Integrating Voiso Web Chat into your website is easy.
Simply copy and paste a few lines of code, and you’re ready to connect with your visitors in real-time.
You can even customize the chat widget to match your brand identity by adjusting colors and greetings for a seamless and engaging customer experience.
Unify with other channels
Voiso Web Chat seamlessly integrates with our comprehensive Omnichannel workspace, allowing you to connect with customers across all channels.
Provide a consistent and personalized experience whether your customers reach out via phone, SMS, or messaging apps.
With Voiso, you can manage all conversations in one central hub, ensuring no customer inquiry goes unanswered and every interaction strengthens your relationship.
Go beyond words
Voiso Web Chat lets you share images, videos images, videos, and documents directly within the chat for clearer, more efficient communication.
Empower your agents to resolve complex issues faster and provide a more engaging support experience.
Customers can easily share files and receive visual explanations, leading to quicker resolutions and increased satisfaction.
Meet your customers where they are
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FAQs on Voiso's Omnichannel Web Chat
What is Web Chat?
Web Chat is a tool that allows businesses to have real-time conversations with visitors on their website. It appears as a small, customizable window where visitors can type messages and receive instant responses from your team. Think of it as a modern, more convenient alternative to phone calls or emails for quick inquiries and support.
How does Web Chat work?
Voiso Web Chat is seamlessly integrated into the Voiso Omnichannel Workspace. It’s easy to add to your website with just a few lines of code. When a visitor initiates a chat, your agents receive a notification in their workspace and can respond immediately. All conversations are logged and timestamped, providing a valuable record of customer interactions.
What are the benefits of Web Chat?
Voiso Web Chat offers numerous benefits for both businesses and customers:
Enhanced Customer Engagement: Engage visitors in real-time, answer questions promptly, and guide them towards conversions.
Improved Customer Satisfaction: Provide instant support, reduce wait times, and offer a convenient communication channel.
Increased Efficiency: Enable agents to handle multiple chats simultaneously, improving productivity and response times.
Seamless Omnichannel Experience: Integrate Web Chat with other channels like voice, SMS, and messaging apps for a unified customer journey.
Brand Consistency: Customize the chat widget to match your brand’s colors and style for a seamless experience.
Easy Implementation: Quickly add Web Chat to your website with minimal effort.
Detailed Chat Logs: Keep track of all conversations for future reference and quality assurance.
Can I customize the Web Chat widget to match my brand?
Yes. Voiso allows you to fully customize the Web Chat widget’s appearance to align with your brand’s identity. You can adjust colors, fonts, and other visual elements to maintain a consistent look across all digital touchpoints. Additionally, the widget can be adapted to support different languages, ensuring a localized experience for global users.
How do I add Voiso Web Chat to my website?
To add Voiso Web Chat to your website, you only need to insert a small code snippet provided by Voiso. Once integrated, the chat will be live instantly, and agents will start receiving notifications for new messages within the Omnichannel Workspace. This seamless integration eliminates the need for extensive technical work or third-party installations, making the process quick and efficient.
Does Voiso Web Chat integrate with my CRM system?
Voiso Web Chat integrates directly with CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows chat interactions to be automatically logged in the CRM, where customer details, chat history, and contextual data are synchronized. This ensures that agents have complete visibility of the customer journey, enabling them to deliver personalized service.
How does Voiso Web Chat work within the omnichannel platform?
Voiso Web Chat is fully integrated within the Voiso Omnichannel Workspace, allowing agents to handle chats, voice calls, and SMS from a single interface. This unified platform ensures that agents can switch between channels without losing context, keeping all communication in sync. The real-time capabilities also mean that any chat interaction can be transferred seamlessly to other channels such as voice or SMS if needed.
Is Voiso Live Chat scalable for high traffic volumes?
Yes. Voiso live chat is designed to scale according to the volume of website visitors, ensuring no message is missed even during high-traffic periods. The platform’s cloud-based architecture enables your team to handle multiple concurrent chat interactions while maintaining fast response times. Voiso’s notification system ensures that all inquiries are prioritized and distributed efficiently, even when traffic spikes occur.