Web Chat

Web Chat is a tool that allows businesses to have real-time conversations with visitors on their website. It appears as a small, customizable window where visitors can type messages and receive instant responses from your team. Think of it as a modern, more convenient alternative to phone calls or emails for quick inquiries and support.

Voiso Web Chat is seamlessly integrated into the Voiso Omnichannel Workspace. It’s easy to add to your website with just a few lines of code. When a visitor initiates a chat, your agents receive a notification in their workspace and can respond immediately. All conversations are logged and timestamped, providing a valuable record of customer interactions.

Voiso Web Chat offers numerous benefits for both businesses and customers:

Enhanced Customer Engagement: Engage visitors in real-time, answer questions promptly, and guide them towards conversions.
Improved Customer Satisfaction: Provide instant support, reduce wait times, and offer a convenient communication channel.
Increased Efficiency: Enable agents to handle multiple chats simultaneously, improving productivity and response times.
Seamless Omnichannel Experience: Integrate Web Chat with other channels like voice, SMS, and messaging apps for a unified customer journey.
Brand Consistency: Customize the chat widget to match your brand’s colors and style for a seamless experience.
Easy Implementation: Quickly add Web Chat to your website with minimal effort.
Detailed Chat Logs: Keep track of all conversations for future reference and quality assurance.

Yes. Voiso allows you to fully customize the Web Chat widget’s appearance to align with your brand’s identity. You can adjust colors, fonts, and other visual elements to maintain a consistent look across all digital touchpoints. Additionally, the widget can be adapted to support different languages, ensuring a localized experience for global users.

To add Voiso Web Chat to your website, you only need to insert a small code snippet provided by Voiso. Once integrated, the chat will be live instantly, and agents will start receiving notifications for new messages within the Omnichannel Workspace. This seamless integration eliminates the need for extensive technical work or third-party installations, making the process quick and efficient.

Voiso Web Chat integrates directly with CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows chat interactions to be automatically logged in the CRM, where customer details, chat history, and contextual data are synchronized. This ensures that agents have complete visibility of the customer journey, enabling them to deliver personalized service.

Voiso Web Chat is fully integrated within the Voiso Omnichannel Workspace, allowing agents to handle chats, voice calls, and SMS from a single interface. This unified platform ensures that agents can switch between channels without losing context, keeping all communication in sync. The real-time capabilities also mean that any chat interaction can be transferred seamlessly to other channels such as voice or SMS if needed.

Yes. Voiso live chat is designed to scale according to the volume of website visitors, ensuring no message is missed even during high-traffic periods. The platform’s cloud-based architecture enables your team to handle multiple concurrent chat interactions while maintaining fast response times. Voiso’s notification system ensures that all inquiries are prioritized and distributed efficiently, even when traffic spikes occur.