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    SMS

    Effortlessly send, manage and track SMS communication

    Boost outreach, reduce response times, and enhance agent productivity with powerful SMS capabilities from Voiso.

    Get started
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    Engage more contacts with smart SMS

    Easy outreach
    Effortlessly compose and send SMS messages directly within the Voiso softphone interface.
    Dynamic templates
    Create personalized SMS templates to save time and ensure consistent messaging.
    Unique sender IDs
    Boost brand recognition and open rates by sending messages under your company name.
    Agile messaging
    Send SMS during calls, from call history, or directly to contacts for maximum flexibility.
    Leverage click-to-SMS
    Initiate SMS conversations with a single click directly from your softphone’s contact list.
    SMS reporting
    Track sent messages and gain valuable insights with detailed call data records (CDRs).

    Elevate your SMS communication outreach

    Send SMS in Voiso’s softphone

    Enhance agent efficiency with Voiso’s softphone with SMS capabilities.

    Send messages directly from your softphone interface, eliminating the need to switch between applications.

    Compose personalized messages or utilize pre-made templates for quick replies.

    Access SMS functionality during active calls or from the call history screen for seamless communication and improved customer experience.

    Streamline with templates

    Empower your agents with pre-written message templates for common inquiries and scenarios.

    Instead of composing each message from scratch, agents can select a relevant template and personalize it with customer details.

    Pre-written templates reduce errors, improve response times, and free up your agents to focus on more complex customer interactions.

    Automate with workflows

    Take your SMS communication to the next level with automated workflows.

    Integrate Voiso with your CRM to trigger personalized SMS messages based on customer interactions and data.

    Automatically send welcome messages to new leads, re-engagement messages to inactive customers, or follow-up messages after trials.

    By automating these touchpoints, you can nurture relationships, provide timely support, and drive conversions without lifting a finger.

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    Global coverage you can count on

    We maintain a worldwide network of data centers and NOCs, ensuring reliable service, superior call quality, and global coverage.

    Local numbers in 120+ countries

    Choose from over 200,000 DID numbers to give your business a global reach. Benefit from local caller IDs and competitive rates.

    Protecting you and your customers

    We implement end-to-end encryption in all data handling and are fully compliant with GDPR requirements. We hold ISO 27001, ISO 9008, and PCI DSS certificates.

    Learn more
    Start texting with Voiso
    Enhance customer communication and boost agent productivity with our powerful SMS features.
    Book a demo

    Meet your customers where they are

    Omnichannel
    Enhance agent productivity across multiple channels including phone, SMS, web chat and the world’s most popular messaging apps — all in a single interface.
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    omnichannel
    Voice
    Leverage a dynamic softphone, automate outbound dialing and enhance inbound efficiency with Voiso’s cloud-based voice solution.
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    Web Chat
    Empower visitors with instant support through a website chat widget, seamlessly managed and tracked by your agents.
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    Messaging Apps
    Connect with your customers on their favorite channels, including WhatsApp, Telegram, Viber, and more. Manage all conversations seamlessly within Voiso's unified Omnichannel workspace
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    Check out Voiso's other features

    Flow Builder

    Orchestrate and automate your workflows with ease by using just one visual tool.

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    Integrate with your trusted business tools

    Quickly connect with Voiso in just a few clicks
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    See all integrations
    "We integrated our Zoho CRM with Voiso. This is valuable for our social media leads which we can quickly contact via Voiso — with all outcomes automatically recorded in Zoho.”
    Karma Group board
    David M. Scheckter,
    COO, Karma Group
    “We're delighted to utilise Voiso as our trusted online call center solution. With its efficiency and reliability, we are empowered to provide unparalleled support regarding travel services to our global clientele. Voiso has become an integral part of our success."
    bookingagora-kadri-ciga
    Kadri Ciga,
    Co-Founder, BookingAgora
    “We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any business looking for a reliable and easy-to-use call center software solution.“
    airpaz vanessa xavier
    Vanessa Xavier Herman,
    Head of Hotel Products, Airpaz
    "With Voiso, we have a solution that covers all of our call center needs. The platform and its tools helped us to increase agent productivity by over 50% in just a few weeks."
    Bernardo
    Bernardo Adelfo Nava Araiza,
    Team Leader, Grupo Garflo
    Excellent 4.8 out of 5 Voiso Ratings
    Excellent 4.8 out of 5 Voiso Ratings
    Excellent 4.8 out of 5 Voiso Ratings

    Get started in less than 24 hours

    Let's chat about a solution that works for you

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    FAQs on Voiso's SMS communication

    What is Voiso SMS?

    Voiso SMS is a feature that allows contact center agents to send and receive text messages with customers directly within the Voiso softphone. This eliminates the need to switch between applications, streamlining communication and improving efficiency..

    How does Voiso SMS work?

    Agents can send SMS messages during active calls, from the call history, or directly to contacts in their contact list. Voiso offers features like pre-written message templates and customizable sender IDs to further enhance the SMS experience. All SMS activity is logged in your call detail records (CDRs) for comprehensive tracking and reporting.

    What are the benefits of Voiso SMS?

    Voiso SMS offers numerous benefits for contact centers, including:

    Increased efficiency: Streamlined workflows and reduced response times.
    Improved customer experience: Enhanced communication and personalized interactions.
    Enhanced agent productivity: Easy-to-use interface and powerful features.
    Valuable insights: Detailed reporting to track performance and identify trends.
    Cost savings: Reduced need for separate SMS applications or services.