SMS

Voiso SMS is a feature that allows contact center agents to send and receive text messages with customers directly within the Voiso softphone. This eliminates the need to switch between applications, streamlining communication and improving efficiency..

Agents can send SMS messages during active calls, from the call history, or directly to contacts in their contact list. Voiso offers features like pre-written message templates and customizable sender IDs to further enhance the SMS experience. All SMS activity is logged in your call detail records (CDRs) for comprehensive tracking and reporting.

Voiso SMS offers numerous benefits for contact centers, including:

Increased efficiency: Streamlined workflows and reduced response times.
Improved customer experience: Enhanced communication and personalized interactions.
Enhanced agent productivity: Easy-to-use interface and powerful features.
Valuable insights: Detailed reporting to track performance and identify trends.
Cost savings: Reduced need for separate SMS applications or services.

A cloud messaging service is a platform that allows messages and notifications to be sent and received over the internet. It connects servers to devices, enabling efficient communication across platforms like iOS, Android, and web applications. These services often include features such as real-time delivery, message tracking, and integration capabilities to streamline communication.

SMS cloud refers to a messaging service hosted on cloud infrastructure, enabling businesses to send and receive text messages through an internet-based platform. It provides a flexible and scalable way to manage communication, often including features like bulk messaging, automated workflows, and real-time tracking.

Bulk SMS messaging is the process of sending large volumes of text messages to multiple recipients simultaneously. Commonly used by businesses, banks, and organizations, it serves purposes such as marketing campaigns, customer notifications, fraud alerts, and promotional updates. This method ensures efficient and widespread communication to target audiences.

Yes, SMS automation allows businesses to send messages automatically based on predefined triggers or schedules. Using SMS platforms or third-party apps, you can automate tasks such as appointment reminders, order confirmations, or promotional messages, enabling efficient, timely, and scalable communication with customers.

Yes, sending automated text messages is legal, but it requires explicit consent from the recipient. Businesses must ensure compliance with regulations like the Telephone Consumer Protection Act (TCPA) in the U.S., which mandates that consumers must opt-in to receive messages, protecting them from unsolicited communications.