Messaging Apps
Connect with customers via popular messaging apps
Connect with your customers on their favorite channels. Manage all conversations seamlessly within Voiso's unified Omnichannel workspace
More than just messaging
Transform customer and agent experiences
Use Messaging Apps in Omnichannel
Voiso empowers your agents to manage all customer conversations within a single, unified workspace.
No more switching between different platforms or losing track of conversations. Agents can seamlessly transition between messaging apps, phone, web chat, and SMS, all within the same intuitive interface.
This streamlined approach maximizes agent efficiency, reduces response times, and ensures no customer message is missed.
Boost efficiency with templates
Streamline your communication and ensure brand consistency with Voiso’s message templates.
Create pre-approved templates for promotions, FAQs, and more. Many popular messaging apps require pre-approval for outbound messages to new contacts, and Voiso makes it easy to manage this process.
Agents can quickly access and personalize these templates, saving time and ensuring accurate, on-brand messaging across all your interactions.
Enhance CX with interactive chatbots
Design personalized responses to automatically greet customers, answer frequently asked questions, and guide them towards the information they need.
Free up your human agents to focus on more complex issues while providing instant support and 24/7 availability.
Meet your customers where they are
Check out Voiso's other features
Flow Builder
Orchestrate and automate your workflows with ease by using just one visual tool.
Explore arrow-right-blue
Integrate with your trusted business tools
Get started in less than 24 hours
Let's chat about a solution that works for you
FAQs on Voiso's Messaging Apps
What are Messaging Apps?
Messaging apps are communication tools that allow users to send instant messages, images, videos, and other media to individuals or groups over the internet. Popular examples include WhatsApp, Telegram, Viber, and Facebook Messenger. These apps have become a primary way people connect with friends, family, and businesses worldwide.
How do Messaing Apps work?
Voiso seamlessly integrates with the world’s leading messaging apps, allowing you to manage all customer conversations within a single, unified omnichannel workspace. This means your agents can respond to messages from WhatsApp, Telegram, Viber, and more, alongside other channels like email and live chat, all within the same intuitive platform.
What are the benefits of Messaging Apps?
Messaging apps offer numerous benefits for businesses looking to enhance their customer service:
- Meet customers where they are: Engage with customers on their preferred channels.
- Increased convenience: Offer quick and easy communication for customers.
- Improved efficiency: Streamline workflows and automate responses for faster service.
- Enhanced customer experience: Provide personalized support and build stronger relationships.
- Global reach: Connect with customers worldwide on the apps they use most.
- Valuable insights: Track key metrics and gain a deeper understanding of customer behavior.With Voiso, you can unlock the full potential of messaging apps to elevate your customer service and drive business growth.
Can I send rich media through Voiso’s Messaging Apps?
Yes. Voiso’s Messaging Apps support sending rich media such as images, videos, documents, and location sharing. This functionality is particularly useful for customer support, where agents can send instructional videos, product images, or detailed documents directly through messaging platforms like WhatsApp and Telegram.
Can I track message performance across different platforms in Voiso?
Yes. Voiso provides real-time analytics and performance tracking for all messages sent through its Messaging Apps platform. This allows supervisors to monitor response times, message delivery, and customer satisfaction across different messaging channels like WhatsApp and Facebook Messenger.
Does Voiso Web Chat integrate with my CRM system?
Voiso Web Chat integrates directly with CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows chat interactions to be automatically logged in the CRM, where customer details, chat history, and contextual data are synchronized. This ensures that agents have complete visibility of the customer journey, enabling them to deliver personalized service.
How do Voiso’s Messaging Apps improve agent productivity?
Voiso’s Messaging Apps improve agent productivity by providing a unified inbox for all messaging platforms, reducing the need for agents to switch between apps. Additionally, features like template responses and automated workflows ensure faster response times and improved customer service.
What is an omnichannel messaging platform?
An omnichannel messaging platform enables businesses to interact with customers across multiple messaging channels—such as WhatsApp, SMS, live chat, and social media—from a unified interface. It ensures a consistent experience, allowing businesses to track conversations, maintain context, and provide personalized responses regardless of the channel the customer uses. This approach streamlines communication and enhances engagement throughout the customer journey.
What are OTT messaging apps?
OTT messaging apps are internet-based platforms that allow users to send messages, images, videos, and other media without relying on traditional mobile network SMS services. Instead, they operate over Wi-Fi or cellular data, providing a more cost-effective and feature-rich alternative. Examples include WhatsApp, Telegram, Viber, and Facebook Messenger.
Does Voiso offer OTT messaging integration?
Yes, Voiso supports popular OTT messaging apps like WhatsApp, Telegram, and Viber, allowing businesses to manage these channels seamlessly within its omnichannel workspace.