Contact Center Text-To-Speech
Real-time, natural-sounding responses to customer queries
Automate your query handling in over 20 different languages for greater call flow efficiency.
Transform call flows with Text-to-Speech
TTS in Flow Builder
Voiso’s Text-to-Speech (TTS) in Flow Builder enables personalized, automated call flows—enhancing service at scale without agent involvement.
Together, they create seamless experiences and drive higher resolution rates.
Next-gen self-service
67% of customers prefer self-service over speaking with an agent.
With Flow Builder, create dynamic TTS messages using CRM data to quickly resolve inquiries, from checking orders and account balances to booking appointments and troubleshooting.
A global solution
Enhance CX with TTS in 20+ languages, including English, French, Spanish, and Arabic.
Choose natural-sounding voices with dialect options. Use Flow Builder to create multilingual call flows tailored to your key markets.
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FAQs on Voiso's Text-to-Speech (TTS) Software
What is TTS?
TTS stands for Text-to-Speech. It’s a technology that converts written text into spoken words. In the context of Voiso’s contact center software, TTS allows businesses to automate responses to customer queries in a natural-sounding voice. This can be used to provide information, assist with self-service tasks, or route calls to the appropriate agent.
How does TTS work?
Voiso’s TTS functionality is integrated into Flow Builder, a visual tool for designing call flows. You can use TTS to create dynamic and personalized messages that are triggered by different events in the call flow. For example, you could use TTS to:
- Greet callers with a welcome message
- Provide account balances or order statuses
- Offer self-service options
- Route calls to different departments
- Play hold music or announcements
What are the benefits of TTS?
TTS offers several benefits for businesses, including:
- Improved customer experience: TTS can help you provide faster and more efficient service, while also freeing up agents to handle more complex issues.
- Increased accessibility: TTS can make your services more accessible to people with visual impairments or other disabilities.
- Cost savings: TTS can help you reduce costs by automating tasks that would otherwise require human agents.
- Multilingual support: Voiso’s TTS supports over 20 languages, so you can provide service to customers around the world.
- Personalization: TTS can be used to create personalized messages that address customers by name or provide specific information about their accounts.
- Scalability: TTS can easily handle high volumes of calls, making it a valuable tool for businesses of all sizes.
Can I use TTS for both inbound and outbound calls?
Yes, Voiso’s Text-to-Speech (TTS) can be used for both inbound and outbound calls. For inbound calls, TTS can generate automated responses in IVR menus. For outbound calls, it can deliver personalized messages, appointment reminders, or notifications without requiring a live agent.
Is there a limit to the amount of text that can be converted to speech?
There is no strict limit on the amount of text that can be converted to speech, but longer messages may impact call flow and customer experience. It’s best to keep messages concise for clarity and engagement. If a longer script is needed, it can be split into multiple TTS prompts within the call flow.
Can TTS handle complex vocabulary and industry-specific terms?
Yes, TTS can handle complex vocabulary and industry-specific terms. It supports custom pronunciation rules, phonetic adjustments, and multiple languages to ensure clarity. For highly specialized terms, fine-tuning options like custom lexicons and SSML (Speech Synthesis Markup Language) can improve accuracy.