Contact Center IVR
Create smart IVR menus effortlessly
Say goodbye to complex IVR setups. Voiso's Flow Builder lets you design and deploy interactive voice menus in minutes using a single visual tool.
Scale your support the simple way
Easy-build IVR
Voiso’s Flow Builder tool allows businesses to create customizable IVR systems that route inbound calls efficiently.
Using a visual interface, users can set up call flows, define actions, enable self-service, and ensure callers reach the right department.
This approach simplifies call handling and improves customer experience by offering tailored responses based on caller input.
Set up keypad options
Voiso’s IVR system supports DTMF (Dual Tone Multi Frequency) inputs, enabling callers to interact with automated menus using their phone keypad.
With Flow Builder, you can easily configure number-based actions that route calls or trigger specific responses, streamlining call routing and minimizing wait times for customers.
Multi-tiered IVR
Need a more complex menu?
Voiso’s Flow Builder supports multi-level IVRs, making it easy to add layers of options. Whether you have multiple departments or service tiers, you can ensure every caller finds the right help with ease.
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FAQs on Voiso's IVR system
What is IVR?
IVR stands for Interactive Voice Response. It’s a technology that allows businesses to interact with callers through pre-recorded or text-to-speech voice prompts and menus, and gather responses via keypad inputs or speech recognition. IVR systems can handle a wide range of tasks, from providing information and routing calls to enabling self-service options like bill payments or appointment scheduling.
How does IVR work?
When a caller dials your business number, the IVR system answers the call and presents a series of pre-recorded prompts or menus. The caller can then interact with the system using their phone’s keypad (DTMF tones) or, in some advanced systems, through voice commands. Based on the caller’s input, the IVR system can provide information, route the call to the appropriate agent or department, or enable the caller to complete a self-service task.
What are the benefits of IVR?
IVR offers numerous benefits for businesses, including:
- Improved customer experience: IVR provides 24/7 support, reduces wait times, and enables self-service options, leading to greater customer satisfaction.
- Increased efficiency: IVR automates routine tasks, freeing up agents to focus on more complex issues, improving overall call center efficiency.
- Cost savings: By automating tasks and reducing the need for live agents, IVR can help businesses save on operational costs.
Scalability: IVR systems can easily handle high call volumes and adapt to changing business needs, making them a scalable solution for growing businesses. - Data collection and insights: IVR can collect valuable data about caller interactions, providing insights into customer behavior and preferences.
- Professional image: A well-designed IVR system can project a professional image and enhance your brand reputation.
Can the IVR handle high volumes of simultaneous calls?
Yes, Voiso’s IVR is built to handle high volumes of simultaneous calls with ease. It uses intelligent call routing, automated self-service options, and seamless integration with CRM systems to reduce agent workload and improve customer experience. The system is highly scalable, ensuring consistent performance even during peak call times.
How can I customize the IVR for my business needs?
You can customize Voiso’s IVR using the no-code Flow Builder, which lets you design call flows with a drag-and-drop interface. You can set up custom menus, call routing rules, self-service options, and CRM integrations to match your business needs. It also supports text-to-speech, pre-recorded messages, and multi-level IVR for more advanced automation.
What are the types of IVR?
Voiso supports two main types of IVR:
- Single-Level IVR – A basic menu where callers choose from a set of options (e.g., “Press 1 for Sales, Press 2 for Support”).
- Multi-Level IVR – A more advanced system with multiple layers of menus, allowing for detailed call routing and automation (e.g., “Press 1 for Sales,” then “Press 1 for New Customers, Press 2 for Existing Customers”).
Both types can be customized using Voiso’s Flow Builder for tailored call experiences.