Omnichannel Chatbots for Contact Centers
Automate customer conversations and self-service
Effortlessly handle customer interactions across your digital channels with Voiso's Chatbot. Built into our powerful Flow Builder, this new feature empowers you to design and deploy interactive chatbots that deliver instant support, boost sales, and elevate customer satisfaction.
with Voiso's Chatbot
Deliver instant responses, 24/7
Easily build chatbots in Flow Builder
Easily design chatbot flows in Voiso with a drag-and-drop Message node.
Define rules, set actions, and create intuitive conversation paths, handle queries using keyword conditions, and provide instant answers with interactive FAQ buttons.
Engage across all channels
Connect seamlessly across WhatsApp, Telegram, Viber, and Web Chat for a unified chatbot experience.
Ensure consistent interactions, engage customers on their preferred channels, and streamline support with centralized management.
Seamless chatbot integration
Voiso’s Chatbot integrates with your CRM and other platforms for personalized, efficient interactions.
Leverage customer data for tailored responses and use HTTP requests to access real-time information and automate actions.
Take support further
Unlock advanced features to enhance customer interactions.
Use smart routing to connect customers to the right agent, handle unlimited chats at no extra cost, and enable file sharing for seamless support.
Flow Builder
customers
Get started in less than 24 hours
FAQs on Voiso Chatbot
What is Voiso Chatbot?
Voiso Chatbot is a feature within our Flow Builder that allows you to automate customer interactions on digital channels like WhatsApp, Telegram, Webchat, and more. It enables you to build rule-based chatbots that provide instant support, answer FAQs, and route inquiries efficiently.
How does Voiso Chatbot work?
You can easily create a chatbot within our Flow Builder using the new Message node. This allows you to define rules and actions for your chatbot, such as responding to specific keywords or routing customers to the appropriate agent.
What are the benefits of using Voiso Chatbot?
Voiso Chatbot offers several benefits, including:
- Enhanced customer experience: Provide instant support and self-service options.
- Increased efficiency: Automate tasks and free up your human agents.
- Cost-effectiveness: Reduce agent workload and optimize workforce costs.
- 24/7 availability: Offer continuous support regardless of time zones.
- Personalized engagement: Tailor interactions to individual customer needs.
What channels does Voiso Chatbot support?
Voiso Chatbot supports a wide range of digital channels, including WhatsApp, Telegram, Webchat, Messenger, Viber, and Instagram.
Can I integrate Voiso Chatbot with my CRM?
Voiso Chatbot offers powerful HTTP request capabilities that allow you to connect to virtually any external system, including your CRM, helpdesk, inventory management system, or virtually any other business tools. This means you can use the chatbot to fetch customer data from your CRM to personalize interactions, or even post data to your external system to keep customer records up to date. This flexibility allows you to tailor the integration to your specific needs and workflows.
What advanced features does Voiso Chatbot offer?
- Smart routing: Route customers to the most qualified agent or department.
- Unlimited concurrent chats: Handle as many chats as needed without extra charges.
- File sharing: Enable customers to send attachments for warranty claims, technical support, or other purposes.
How can I get started with Voiso Chatbot?
You can learn more about building your chatbot in our documentation or contact us to contact sales.
How does Voiso’s Chatbot compare to other solutions?
| Provider | Chatbot Features | AI/NLP Capabilities | Omnichannel Support | CRM Integration | Pricing | Ideal For |
|---|---|---|---|---|---|---|
| Voiso | Chatbot via Flow Builder, templated responses, webchat automation, channel handoff | Bot-to-human transfer, upcoming AI/NLP roadmap, keyword and menu-driven logic | WhatsApp, Webchat, Facebook, Telegram, Instagram, SMS | Salesforce, Zoho, Freshdesk; webhook/API support | Included with platform (usage-based), no add-on pricing | Fast-scaling teams seeking automation + agent handoff in one UI |
| Intercom | Conversational chatbot, resolution bot, custom flows, multilingual | Advanced NLP, AI intent detection, self-learning answers | Web, email, app chat, WhatsApp, Facebook | HubSpot, Salesforce, Shopify, custom API | High-tier monthly subscription based on volume | SaaS startups, growth-stage product companies |
| Zendesk (Answer Bot) | Article suggestions, flow builder, bot-to-agent routing | AI-powered, FAQ matching, basic intent recognition | Webchat, Facebook Messenger, WhatsApp (via Sunshine) | Zendesk-native, Salesforce, Shopify (limited external CRMs) | Part of Zendesk Suite + usage tiers | Support-driven teams with Zendesk ecosystem |
| Drift | Conversational AI bots, lead qualification, meeting booking | Intent-based responses, GPT-powered personalization (pro plan) | Webchat, email, app integrations | Salesforce, HubSpot, Marketo, Clearbit | Premium enterprise pricing tiers | Sales-focused orgs using chat for conversion |
| Freshchat (by Freshworks) | Flow-based bot builder, FAQ automation, fallback rules | Basic NLP engine, sentiment-aware responses (with Freddy AI) | Webchat, WhatsApp, Messenger, in-app chat | Freshdesk/Freshsales-native, Salesforce limited | Free tier available; advanced AI on premium plans | Small to mid-sized businesses using Freshworks |
| Tidio | Drag-and-drop chatbot, FAQ automation, ecommerce integrations | Keyword-based; GPT-powered chatbots (on premium plans) | Webchat, Messenger, Instagram, email | Shopify, WooCommerce, Mailchimp | Free + Pro plans (low-cost entry) | Ecommerce and service teams needing quick automation |
When does adding a chatbot to your contact center make sense, and why?
- High Volume of Routine Inquiries
– Adding a chatbot is ideal when your team fields repetitive or straightforward questions. Automation offloads these frequent queries, freeing agents to focus on more complex tasks. - Extended or 24/7 Support Needs
– If your customers expect service outside normal business hours, a chatbot can provide instant, round-the-clock assistance, even when human agents aren’t available. - Scalability and Cost Efficiency
– Chatbots help handle spikes in contact volume without adding headcount. As conversation volume grows, a well-implemented bot can serve more users with minimal incremental costs. - Omnichannel Strategy
– Chatbots fit seamlessly into an omnichannel environment, covering web, mobile apps, or messaging platforms. This ensures customers can get quick answers wherever they engage with you. - Demand for Immediate Responses
– Users often want instant solutions. By offering near-instant replies, chatbots help keep satisfaction high and reduce abandonment rates. - Data Collection and Personalization
– Chatbots gather customer details upfront (e.g., account info, reason for contact). This data enriches interactions and routes more complex issues to the right agent with context in hand. - Customer Self-Service Preference
– Some customers prefer a self-service option over waiting in queue. Chatbots deliver that convenience, while still offering agent escalation if needed.
Industries That Benefit
- E-Commerce & Retail: Streamline order tracking and FAQs.
- Banking & Financial Services: Automate account queries, loan checks, and transaction info.
- Healthcare: Handle appointment scheduling, symptom triaging, and patient follow-ups.
- Telecommunications: Answer billing questions, troubleshoot basic service issues, and manage plan upgrades.
- Travel & Hospitality: Provide instant booking assistance, itinerary updates, and loyalty program info.
By implementing a chatbot where there’s a high volume of simple, repetitive inquiries, businesses can boost efficiency, reduce costs, and enhance the overall customer experience.