Automate customer conversations and self-service
Effortlessly handle customer interactions across your digital channels with Voiso's Chatbot. Built into our powerful Flow Builder, this new feature empowers you to design and deploy interactive chatbots that deliver instant support, boost sales, and elevate customer satisfaction.
with Voiso's Chatbot
Deliver instant responses, 24/7
Easily build chatbots in Flow Builder
Easily design chatbot flows in Voiso with a drag-and-drop Message node.
Define rules, set actions, and create intuitive conversation paths, handle queries using keyword conditions, and provide instant answers with interactive FAQ buttons.
Engage across all channels
Connect seamlessly across WhatsApp, Telegram, Viber, and Web Chat for a unified chatbot experience.
Ensure consistent interactions, engage customers on their preferred channels, and streamline support with centralized management.
Seamless chatbot integration
Voiso’s Chatbot integrates with your CRM and other platforms for personalized, efficient interactions.
Leverage customer data for tailored responses and use HTTP requests to access real-time information and automate actions.
Take support further
Unlock advanced features to enhance customer interactions.
Use smart routing to connect customers to the right agent, handle unlimited chats at no extra cost, and enable file sharing for seamless support.
Flow Builder
customers
FAQs on Voiso Chatbot
What is Voiso Chatbot?
Voiso Chatbot is a feature within our Flow Builder that allows you to automate customer interactions on digital channels like WhatsApp, Telegram, Webchat, and more. It enables you to build rule-based chatbots that provide instant support, answer FAQs, and route inquiries efficiently.
How does Voiso Chatbot work?
You can easily create a chatbot within our Flow Builder using the new Message node. This allows you to define rules and actions for your chatbot, such as responding to specific keywords or routing customers to the appropriate agent.
What are the benefits of using Voiso Chatbot?
Voiso Chatbot offers several benefits, including:
- Enhanced customer experience: Provide instant support and self-service options.
- Increased efficiency: Automate tasks and free up your human agents.
- Cost-effectiveness: Reduce agent workload and optimize workforce costs.
- 24/7 availability: Offer continuous support regardless of time zones.
- Personalized engagement: Tailor interactions to individual customer needs.
What channels does Voiso Chatbot support?
Voiso Chatbot supports a wide range of digital channels, including WhatsApp, Telegram, Webchat, Messenger, Viber, and Instagram.
Can I integrate Voiso Chatbot with my CRM?
Voiso Chatbot offers powerful HTTP request capabilities that allow you to connect to virtually any external system, including your CRM, helpdesk, inventory management system, or virtually any other business tools. This means you can use the chatbot to fetch customer data from your CRM to personalize interactions, or even post data to your external system to keep customer records up to date. This flexibility allows you to tailor the integration to your specific needs and workflows.
What advanced features does Voiso Chatbot offer?
- Smart routing: Route customers to the most qualified agent or department.
- Unlimited concurrent chats: Handle as many chats as needed without extra charges.
- File sharing: Enable customers to send attachments for warranty claims, technical support, or other purposes.
How can I get started with Voiso Chatbot?
You can learn more about building your chatbot in our documentation or contact us to book a demo.