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Chatbot

Automate customer conversations and self-service

Effortlessly handle customer interactions across your digital channels with Voiso's Chatbot. Built into our powerful Flow Builder, this new feature empowers you to design and deploy interactive chatbots that deliver instant support, boost sales, and elevate customer satisfaction.

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Transform interactions
with Voiso's Chatbot
Enhance CX
Provide instant, personalized support with automated responses to common inquiries.
Popular channels
Automate query handling on channels like WhatsApp, Telegram, Viber, and Webchat.
24/7 availability
Provide round-the-clock customer support, regardless of time zones or business hours.
Easy setup and use
Quickly design and deploy chatbots using a drag-and-drop, no-code interface.
Free-form queries
Automate text query handling by using keyword conditions for fast responses.
Interactive buttons
Include FAQ buttons in your chatbot to anticipate common queries for a better CX.

Deliver instant responses, 24/7

Easily build chatbots in Flow Builder

Easily design chatbot flows in Voiso with a drag-and-drop Message node.

Define rules, set actions, and create intuitive conversation paths, handle queries using keyword conditions, and provide instant answers with interactive FAQ buttons.

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Engage across all channels

Connect seamlessly across WhatsApp, Telegram, Viber, and Web Chat for a unified chatbot experience.

Ensure consistent interactions, engage customers on their preferred channels, and streamline support with centralized management.

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Seamless chatbot integration

Voiso’s Chatbot integrates with your CRM and other platforms for personalized, efficient interactions.

Leverage customer data for tailored responses and use HTTP requests to access real-time information and automate actions.

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Take support further

Unlock advanced features to enhance customer interactions.

Use smart routing to connect customers to the right agent, handle unlimited chats at no extra cost, and enable file sharing for seamless support.

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Design, automate, optimize

Flow Builder

Easily create custom call flows with Voiso’s no-code, drag-and-drop Flow Builder. Design IVR menus, set up intelligent routing, and integrate with your CRM for a seamless customer experience. Connect voice, chat, and messaging channels for unified interactions.
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Build menus with ease

IVR

Easily design IVR menus with Voiso’s drag-and-drop Flow Builder. Automate routine inquiries and direct callers to the right agents, reducing wait times and improving efficiency. Enhance customer satisfaction while freeing agents for more complex tasks.
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Personalized support at scale

Text-to-Speech (TTS)

Convert text into natural-sounding speech with Voiso’s Text-to-Speech feature. Integrated into Flow Builder, TTS enables dynamic, real-time responses in 20+ languages. Use it to automate updates, confirmations, and self-service options — improving efficiency and customer experience.
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Manage high volume

Call Queuing

Reduce wait times and improve service with Voiso’s intelligent Call Queuing. Automatically route calls based on agent skills and availability, prioritize VIPs, and monitor queue performance in real time. Boost efficiency while keeping callers happy.
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Customers
Hear from Voiso
customers
Our platform streamlines the management of high-performing contact centers, allowing businesses to deliver more value to their customers.
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4x
More outbound calls per hour
“We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any looking for a reliable call center software solution.”
Vanessa, Head of Hotel Products
50+
Increase in agents productivity
“With Voiso, we have finally found a solution that covers our call center needs. Improved agent productivity by 50+% in just a few weeks”
Bernardo, Customer Experience Director
+16
Opened new markets
“Voiso is a cost-effective customer experience solution that allows us to provide service across 16 markets from the US to the Middle East.”
Tuncay, Director
100+
Agents, scaled from 15
“100% of our bookings were made by phone. With Voiso automation, we grew from 15 agents based on Bali into a 100+ employee omnichannel contact center operating across continents.”
David, COO at Karma Group
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
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FAQs on Voiso Chatbot

What is Voiso Chatbot?

Voiso Chatbot is a feature within our Flow Builder that allows you to automate customer interactions on digital channels like WhatsApp, Telegram, Webchat, and more. It enables you to build rule-based chatbots that provide instant support, answer FAQs, and route inquiries efficiently.

How does Voiso Chatbot work?

You can easily create a chatbot within our Flow Builder using the new Message node. This allows you to define rules and actions for your chatbot, such as responding to specific keywords or routing customers to the appropriate agent.

What are the benefits of using Voiso Chatbot?

Voiso Chatbot offers several benefits, including:

  • Enhanced customer experience: Provide instant support and self-service options.
  • Increased efficiency: Automate tasks and free up your human agents.
  • Cost-effectiveness: Reduce agent workload and optimize workforce costs.
  • 24/7 availability: Offer continuous support regardless of time zones.
  • Personalized engagement: Tailor interactions to individual customer needs.

What channels does Voiso Chatbot support?

Voiso Chatbot supports a wide range of digital channels, including WhatsApp, Telegram, Webchat, Messenger, Viber, and Instagram.

Can I integrate Voiso Chatbot with my CRM?

Voiso Chatbot offers powerful HTTP request capabilities that allow you to connect to virtually any external system, including your CRM, helpdesk, inventory management system, or virtually any other business tools. This means you can use the chatbot to fetch customer data from your CRM to personalize interactions, or even post data to your external system to keep customer records up to date. This flexibility allows you to tailor the integration to your specific needs and workflows.

What advanced features does Voiso Chatbot offer?

  • Smart routing: Route customers to the most qualified agent or department.
  • Unlimited concurrent chats: Handle as many chats as needed without extra charges.
  • File sharing: Enable customers to send attachments for warranty claims, technical support, or other purposes.

How can I get started with Voiso Chatbot?

You can learn more about building your chatbot in our documentation or contact us to book a demo.