Chatbot
Automate customer conversations and self-service
Effortlessly handle customer interactions across your digital channels with Voiso's Chatbot. Built into our powerful Flow Builder, this new feature empowers you to design and deploy interactive chatbots that deliver instant support, boost sales, and elevate customer satisfaction.
Transform customer interactions
with Voiso's Chatbot
Enhance your CX and
automate customer interactions
Easily build your chatbot in Voiso's Flow Builder tool
Create and customize your chatbots effortlessly within Voiso’s intuitive Flow Builder. Simply drag and drop the new Message node to design conversational flows, define rules, and set actions for your chatbot.
- Effortless flow design: Map out your chatbot’s conversation paths with an easy-to-use visual builder interface.
- Free-form query handling: Handle text queries by using keyword conditions to give customers a natural chatbot experience.
- FAQ buttons: Anticipate your customer’s most common requests in the form of interactive buttons and provide instant responses.
Create an omnichannel chatbot that delights customers
Connect with your customers across all your preferred digital channels, including WhatsApp, Telegram, Viber, and Webchat.
- Unified chatbot experience: Deliver a consistent and seamless chatbot experience across all your digital channels.
- Meet customers where they are: Reach customers on preferred channels to enhancing accessibility, engagement, and satisfaction.
- Streamline your support: Manage all your chatbot processes from a single platform, simplifying your workflow and increasing efficiency.
Sync external customer data to provide personalized responses
Voiso’s Chatbot seamlessly integrates with your existing systems, allowing you to personalize customer interactions and provide more effective support.
- Connect to your CRM: Access valuable customer data and history within your CRM to tailor chatbot conversations and deliver relevant information. This enables your chatbot to provide personalized greetings, anticipate customer needs, and offer proactive assistance.
- Integrate with other platforms: Use HTTP requests to connect your chatbot to a wide range of external systems and databases. This allows you to retrieve real-time information, update records, and trigger actions in other platforms, expanding the possibilities for automation and personalized responses.
Scale and enhance your chatbot interactions
Take your customer interactions even further with more advanced capabilities.
- Smart routing: Connect customers to the most qualified agent or department based on their needs and responses.
- No limits to chats: Handle unlimited simultaneous conversations with no extra charges to always give customers prompt support.
- File sharing: Enable your chatbot to receive attachments like screenshots of tech issues, know-your-customer (KYC) documents, and warranty claims.
Find out more about Flow Builder
Check out Voiso's other features
Omnichannel
Boost productivity by 25% by handling interactions across 8 channels in a single interface.
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FAQs on Voiso Chatbot
What is Voiso Chatbot?
Voiso Chatbot is a feature within our Flow Builder that allows you to automate customer interactions on digital channels like WhatsApp, Telegram, Webchat, and more. It enables you to build rule-based chatbots that provide instant support, answer FAQs, and route inquiries efficiently.
How does Voiso Chatbot work?
You can easily create a chatbot within our Flow Builder using the new Message node. This allows you to define rules and actions for your chatbot, such as responding to specific keywords or routing customers to the appropriate agent.
What are the benefits of using Voiso Chatbot?
Voiso Chatbot offers several benefits, including:
- Enhanced customer experience: Provide instant support and self-service options.
- Increased efficiency: Automate tasks and free up your human agents.
- Cost-effectiveness: Reduce agent workload and optimize workforce costs.
- 24/7 availability: Offer continuous support regardless of time zones.
- Personalized engagement: Tailor interactions to individual customer needs.
What channels does Voiso Chatbot support?
Voiso Chatbot supports a wide range of digital channels, including WhatsApp, Telegram, Webchat, Messenger, Viber, and Instagram.
Can I integrate Voiso Chatbot with my CRM?
Voiso Chatbot offers powerful HTTP request capabilities that allow you to connect to virtually any external system, including your CRM, helpdesk, inventory management system, or virtually any other business tools. This means you can use the chatbot to fetch customer data from your CRM to personalize interactions, or even post data to your external system to keep customer records up to date. This flexibility allows you to tailor the integration to your specific needs and workflows.
What advanced features does Voiso Chatbot offer?
- Smart routing: Route customers to the most qualified agent or department.
- Unlimited concurrent chats: Handle as many chats as needed without extra charges.
- File sharing: Enable customers to send attachments for warranty claims, technical support, or other purposes.
How can I get started with Voiso Chatbot?
You can learn more about building your chatbot in our documentation or contact us to book a demo.