Contact Center Reporting
Gain deeper insights, drive better results
Go beyond basic call logs with Voiso's comprehensive contact center reporting and analytics. Gain deep insights into every interaction, identify trends, and make data-driven decisions to improve your business.
Unlock the power of your call data
Dive deeper into your contact center performance
Uncover every detail with CDRs
Voiso’s Call Detail Records (CDRs) go beyond basic call logs to provide a comprehensive record of each customer interaction.
Access call recordings and listen to conversations, explore interactive transcripts with highlighted keywords, and leverage AI-powered sentiment analysis and conversation scores.
Combined with essential technical details like timestamps and agent information, you gain a 360-degree view of every call.
Pinpoint key interactions
Need to find a specific call? Voiso’s powerful search and filtering capabilities make it easy.
Quickly locate any interaction by filtering through your call data using a variety of parameters, including date and time, agent name, team, customer information, disposition code, and even keywords spoken during the conversation.
Effortless insights, delivered
Stay informed without lifting a finger with Voiso’s automated reporting.
Schedule reports to be generated and delivered to your inbox on your preferred schedule, ensuring you always have the latest insights.
Customize reports with the specific metrics you need and effortlessly share them with your team to facilitate data-driven decision-making.
Gain total visibility over all interactions
Check out Voiso's other features
Omnichannel
Boost productivity by 25% by handling interactions across 8 channels in a single interface.
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Integrate with your trusted business tools
Get started in less than 24 hours
Let's chat about a solution that works for you
FAQs on Voiso's Call Center Reporting Software
What is Call Center Reporting?
Reporting is the process of gathering, organizing, and presenting data in a way that is easy to understand and use. In the context of contact centers, reporting provides valuable insights into agent performance, call outcomes, customer behavior, and overall operational efficiency. It transforms raw data into actionable intelligence, empowering you to make informed decisions to improve your business.
How does Call Center Reporting work?
Voiso’s reporting engine collects data from various sources, including call logs, agent activity, and customer interactions. This data is then processed and organized into comprehensive reports that can be customized to your specific needs. You can filter data by various criteria, such as date range, agent, team, or disposition code, to focus on the insights that matter most. Reports can be viewed online, exported in various formats, or scheduled for automatic delivery to your inbox.
What are the benefits of Call Center Reporting?
Reporting offers numerous benefits for contact centers, including:
- Improved agent performance: Identify areas where agents excel or need improvement, enabling targeted coaching and training.
- Enhanced customer experience: Understand customer behavior and preferences to personalize interactions and improve satisfaction.
- Increased operational efficiency: Identify bottlenecks and inefficiencies in your workflows to streamline processes and reduce costs.
- Data-driven decision making: Make informed decisions based on concrete data and insights, rather than relying on guesswork.
- Increased revenue: Track key metrics like conversion rates and customer lifetime value to optimize strategies and drive revenue growth.
- Better compliance: Ensure adherence to industry regulations and internal policies by monitoring call activity and agent behavior.With Voiso’s robust reporting capabilities, you can gain a deeper understanding of your contact center operations and make data-driven decisions to achieve your business goals.