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Tailor-made support plans
All Voiso customers receive an entirely free setup, onboarding and dedicated email support when using our platform.
For customers wanting enhanced assistance — including live chat support, technical account management, quarterly status reviews, and more — we offer premium support services.
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FAQ
What is an active user?
An active user is an individual using the Voiso platform. We only charge you based on the number of active users during a monthly period. This pricing model allows you to scale your usage and costs based on your actual needs. It provides the most cost-effective option for our customers as they only pay for the users who are actively using the software, rather than paying for licenses for all potential users, regardless of whether they use the software or not.
Are there any setup or maintenance fees?
None. Customers only pay for their subscription and any added extras; there are no hidden charges.
The setup is conducted by a dedicated implementation team to ensure the Voiso platform meets your specific needs. What’s more, as a cloud-based software provider, all platform updates and changes are conducted seamlessly and without the need for any physical maintenance.
Can I change my plan once it’s started?
Yes. As Voiso plans are billed on a rolling monthly basis, you can upgrade or downgrade your plan at any time.
Compared to other contact center software providers, this provides our customers with significant flexibility and freedom as they can freely change their plans without the need to first fulfil lengthy contract periods.
How are calls charged for?
Voiso maintains a rate card detailing our call rates for almost every country around the world. Call minutes are billed on a pay-as-you-go basis. This means you only pay for the calls you make. While call charges can fluctuate slightly depending on various factors, we work to maintain the most competitive rates possible.
Exact call charges are available on request.