Plan Comparison
See how our plans stack up
Dive into our plan comparison to view the features and benefits of each package side by side.
Whether you're just starting out or scaling up, we have a plan designed to meet your unique needs.
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Start-up
All of your call center fundamentals. €49 / month
per active user |
Pro
Built for omnicahnnel contact centers €79 / month
per active user |
Pro+
Made for enterprise-sized organizations €129 / month
per active user |
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| Channels | |||
Inbound voice  |
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Outbound voice |
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SMS |
— | |
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Web Chat |
— | |
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Messaging Apps |
— | |
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| Inbound voice | |||
Skills-based routing |
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Agent status-dependent routing |
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Time-of-day routing |
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Multiple call queues |
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Inbound call blocking |
— | |
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Voicemail to email |
— | |
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Flow builder |
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Dial by extension |
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Working hours |
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Post-call survey |
— | — | |
Queue callback |
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| Recording | |||
Automatic recording |
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Selective recording |
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GDPR-compliant call recordings |
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Retention policy |
6 months | 1 year | 2 years |
| Outbound voice | |||
Caller ID management |
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Caller ID groups |
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Risk check |
— | |
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Call attempt limit (call suppression) |
— | |
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Number validation |
— | |
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| Dialer | |||
Simultaneous campaigns |
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CSV calling lists |
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Caller list builder/importer |
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Campaign management |
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Progressive dialer |
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Automatic caller ID |
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AI-driven predictive dialer |
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Answering machine detection (AMD) |
— | |
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Live campaigns |
— | |
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Time zone mapping |
— | |
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| Agent capabilities | |||
WebRTC softphone |
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Mobile application |
— | |
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Third-party softphone support |
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Browser notifications |
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Ring tones |
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On-screen notifications |
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Campaign alerts |
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Campaign switching |
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Agent status display |
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Performance metric display |
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Voice quality monitoring |
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Mobile number lookup |
— | |
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Auto-answer |
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Mute a call |
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Consultations |
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Blind transfers |
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Notes after call |
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Three-way conference |
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| Supervisor capabilities | |||
Speech analytics |
— | |
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Conversation scoring |
— | |
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Conversation summary |
— | |
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Voice quality analysis |
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Call history with advanced search |
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Call data export |
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Feature access codes |
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Agent zoom |
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Silent call monitoring |
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Whisper coaching |
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Call barging |
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Interception |
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Call termination |
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Agent force logout |
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Assign agents to queues in real time |
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Reporting Real-time dashboard widgets | |||
Agent counter |
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Agent list |
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Agent activity duration |
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Redial counter |
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Talk time by contact |
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Wrap-up codes |
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Keyword counter |
— | |
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Campaign - call disposition |
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Campaign status |
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Campaign - dial attempts |
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Campaign - agent counter |
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Campaign - wrap-up codes |
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Average speed of answer |
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Average cal duration by queue |
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Queue counter |
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Agent counter by queue |
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In-queue abandons |
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Pre-queue abandons |
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ASR by caller ID by country |
— | |
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| Historical reports | |||
Agent list |
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Agent list - per hour |
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In-queue abandons |
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In-queue abandons - per hour |
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Redial counter |
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ASR per caller ID |
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ASR by caller ID by country |
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ASR by caller ID by country by hour |
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Sensitive data access report |
— | — | |
| General | |||
Customizable dashboards |
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Jump from widgets to reports |
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Thresholds & notifications |
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Unlimited time period analysis |
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Instant results |
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Report scheduling |
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Visualize your data |
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Export formats |
CSV | CSV, PDF | CSV, PDF |
Call detail records (CDRs) |
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| Numbers | |||
Numbers available for 120+ countries |
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LNP/porting |
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Instant number assignment |
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Third-party numbers supoort |
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Scalable channel capacity |
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| Omnichannel capabilities | |||
File transfer |
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Real-time dashboards & reporting |
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Whisper messaging |
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SLA tracking |
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CRM integration |
— | |
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Customer surveys |
— | |
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Intelligent routing |
— | |
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Multi-channel automated responses |
— | |
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Bulk messaging sending |
— | |
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Interaction history |
— | |
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| SMS | |||
One-way SMS |
— | |
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Unique sender IDs |
— | |
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Hyperlinks in SMS |
— | |
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| API capabilities | |||
Click-to-call |
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CDR |
— | |
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Balance |
— | |
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Outbound SMS |
— | |
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Messages API |
— | |
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WhatsApp API |
— | |
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Dialer API |
— | |
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Phone numbers API |
— | |
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| Webhooks | |||
Call outcome logging |
— | |
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Call notify |
— | |
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| Third-party integrations | |||
Raw data streaming to AWS SQS |
— | — | |
Call recordings upload to Amazon S3 |
— | — | |
| Security | |||
Customer number masking |
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IP restrictions |
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Encrypted signalling |
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Encrypted media |
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Custom role-based permissions |
— | |
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Sensitive data access report |
— | — | |
Security log streaming |
— | — | |
Brute-force login prevention |
|
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Multi-factor authentication |
— | |
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| Sales | |||
Easy launch |
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Free trial |
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Onboarding process |
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Low balance alerts & auto top-up |
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Global support |
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Get started in less than 24 hours
Let's chat about a solution that works for you