Seamlessly combine powerful contact center software with your CRM
Leverage Voiso's powerful features – including a multifunction softphone, click-to-call, auto dialers, AI speech analytics, and automatic call logging – all within your familiar Bitrix24 interface.
The Bitrix24 x Voiso Integration
Maximize efficiency and connections within Bitrix24
With Voiso’s powerful Softphone, your agents can make and receive calls without ever leaving their Bitrix 24 CRM — utilizing Click-to-Call functionality and Local Numbers in 120+ countries to better connect with international contacts.
Inbound and outbound calls automatically trigger a pop-up of the customer’s details in the CRM, providing instant context and enabling personalized interactions.
Power up your CRM contact lists with Auto Dialer and AMD
Unlock the full potential of your Bitrix24 contact lists with Voiso’s powerful auto dialer. Seamlessly launch outbound campaigns using your existing CRM data and choose between Progressive or AI Predictive dialing modes.
Voiso’s AI Predictive Dialer intelligently anticipates agent availability and optimizes dialing levels for up to 400% more calls per hour, while our AI Answering Machine Detection (AMD) quickly identifies and drops machine-answered calls.
Call Logging enriched with AI Analytics
Voiso takes Call Logging to the next level. Every call detail – duration, time, agent notes – is automatically captured and stored directly within the corresponding Bitrix24 customer record, creating a comprehensive communication history.
But it doesn’t stop there. Voiso’s AI Speech Analytics analyzes each conversation, generating an AI Call Summary and Conversation Score that are also logged in Bitrix24. This provides an instant overview of call sentiment, key topics discussed, and potential issues, all conveniently accessible within the customer’s profile.
FAQs on the Voiso x Bitrix24 Integration
What is the Voiso integration for Bitrix24?
The Voiso integration seamlessly connects Voiso’s cloud phone system with your Bitrix24 CRM, enabling you to make and receive calls, access advanced features, and leverage AI-powered insights directly within Bitrix24.
How does the integration improve my team's productivity?
Voiso streamlines workflows with features like click-to-call, automatic call logging, and a built-in softphone, eliminating manual tasks and allowing your team to focus on customer interactions.
What are the key features of the integration?
Key features include a WebRTC softphone, click-to-call, automatic call logging, contact screen pop, auto-dialing (Progressive and AI Predictive), and AI-powered speech analytics (call summary and conversation score).
Do I need a separate phone system with this integration?
No, Voiso provides a complete cloud-based phone system that integrates directly with Bitrix24. You can use local numbers in 120+ countries with no need for separate desk phones.
What are the benefits of using local numbers with Voiso?
Using local numbers can improve your connection rates and build trust with international customers by presenting a local presence.
What is "click-to-call" and how does it work?
Click-to-call allows you to initiate calls directly from any phone number displayed in your Bitrix24 records with a single click, eliminating manual dialing.
What is the difference between Progressive and AI Predictive dialing?
Progressive dialing automatically dials the next number on your list when an agent becomes available. AI Predictive dialing uses AI to anticipate agent availability and optimize call pacing for maximum efficiency.
How does Voiso's AI Speech Analytics work?
Voiso’s AI analyzes call recordings to generate a concise summary of the conversation and assign a conversation score, providing insights into call sentiment and key discussion points.
Where can I find the AI-generated call summaries and conversation scores?
The AI Call Summary and Conversation Score are automatically logged within the corresponding customer record in your Bitrix24 CRM, and within the Voiso CDR.
How do I set up the Voiso integration for Bitrix24?
You can find detailed setup instructions in our documentation: https://docs.voiso.com/docs/crm-bitrix24.