Actionable insights to monitor and improve
Easily customize and build IVRs
Call Recording & Speech Recognition
Quickly and precisely analyze calls
Accelerate sales with built-in tooling
Global Numbers and Porting
Numbers anywhere in the world
Everything at your fingertips
Maximize revenue with intelligent dialers and workflows
Delight customers with custom routing and automation
Seamlessly handle multiple clients and scale with ease
Collect, organize, and view your data to make the right business decisions
Go back in time indefinitely and search any metric you want to look for trends, compare performance and more
A powerful search engine that can comb through millions of records and return results in a few seconds
Get started quickly and find inspiration with 10+ built-in reports based on our experience with call centers all
over the world
Turn any report into a scheduled report that can be auto-exported and used for consistent performance review
Built-in visualizations and graphs that help you analyze your call center, recognize patterns and compare data
across teams, time periods, etc.
Choose to export reports as CSVs to import massive data into other systems or high-quality PDFs for easy reading
It’s not just what data you collect, it’s how you view and use that data.
Build unique visualizations and discover trends to gain deep insights and drive decisions throughout the business.
Export these insights in multiple formats to power BI tools and build external reports.
Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins
Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to
master call routing
Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call
Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and
Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability
Port your existing numbers in or search our global inventory to find the perfect number for your business
Build campaigns and accelerate performance with predictive and progressive dialers
Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within
Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent