Data At Your Fingertips
All the metrics you want made available in any format you could need
Features
Collect, organize, and view your data to make the right business decisions
Unlimited Time Periods
Go back in time indefinitely and search any metric you want to look for trends, compare performance and more
Instant Results
A powerful search engine that can comb through millions of records and return results in a few seconds
10+ Template Reports
Get started quickly and find inspiration with 10+ built-in reports based on our experience with call centers all
over the world
Report Scheduling
Turn any report into a scheduled report that can be auto-exported and used for consistent performance review
Visualize Your Data
Built-in visualizations and graphs that help you analyze your call center, recognize patterns and compare data
across teams, time periods, etc.
Multiple Formats
Choose to export reports as CSVs to import massive data into other systems or high-quality PDFs for easy reading
Export Insights, Not Just Data
Export Insights, Not Just Data
It’s not just what data you collect, it’s how you view and use that data.
Build unique visualizations and discover trends to gain deep insights and drive decisions throughout the business.
Export these insights in multiple formats to power BI tools and build external reports.
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See what else we’re doing
Get more from your data
Dashboards To Drive Performance
Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins
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Efficiently route calls to the best agents
Intelligent Skills-Based Routing
Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to
master call routing
Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call
routing
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A new standard for call recording
Not All Call Recording Is Created Equal
Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and
more
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Call quality matters
Global Network And Interconnects
Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability
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Numbers, numbers, numbers
Find Local Numbers Globally
Port your existing numbers in or search our global inventory to find the perfect number for your business
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A dialer that delivers
Outbound Dialer Built By Experts
Build campaigns and accelerate performance with predictive and progressive dialers
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Data at your fingertips
Build And Schedule Any Report You Need
Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within
Voiso
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Simple and intuitive agent interface
Maximize Agent Output
Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent
performance
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