COVID-19: Call center agents at home?

Data At Your Fingertips

All the metrics you want made available in any format you could need

Features

Collect, organize, and view your data to make the right business decisions

Unlimited Time Periods

Go back in time indefinitely and search any metric you want to look for trends, compare performance and more.

Instant Results

A powerful search engine that can comb through millions of records and return results in a few seconds.

10+ Template Reports

Get started quickly and find inspiration with 10+ built-in reports based on our experience with call centers all over the world.

Report Scheduling

Turn any report into a scheduled report that can be auto-exported and used for consistent performance review.

Visualize Your Data

Built-in visualizations and graphs that help you analyze your call center, recognize patterns and compare data across teams, time periods, etc.

Multiple Formats

Choose to export reports as CSVs to import massive data into other systems or high-quality PDFs for easy reading.

Export Insights, Not Just Data

Export Insights, Not Just Data

It’s not just what data you collect, it’s how you view and use that data.

Build unique visualizations and discover trends to gain deep insights and drive decisions throughout the business. Export these insights in multiple formats to power BI tools and build external reports.

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