COVID-19: Call center agents at home?

Data At Your Fingertips

All the metrics you want made available in any format you could need

Features

Collect, organize, and view your data to make the right business decisions

Unlimited Time Periods

Go back in time indefinitely and search any metric you want to look for trends, compare performance and more

Instant Results

A powerful search engine that can comb through millions of records and return results in a few seconds

10+ Template Reports

Get started quickly and find inspiration with 10+ built-in reports based on our experience with call centers all over the world

Report Scheduling

Turn any report into a scheduled report that can be auto-exported and used for consistent performance review

Visualize Your Data

Built-in visualizations and graphs that help you analyze your call center, recognize patterns and compare data across teams, time periods, etc.

Multiple Formats

Choose to export reports as CSVs to import massive data into other systems or high-quality PDFs for easy reading

Export Insights, Not Just Data

Export Insights, Not Just Data

It’s not just what data you collect, it’s how you view and use that data.

Build unique visualizations and discover trends to gain deep insights and drive decisions throughout the business. Export these insights in multiple formats to power BI tools and build external reports.

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Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory to find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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