In today’s competitive market, customer experience isn’t just a service element—it’s a defining factor of business success. At Voiso, we know that exceptional customer service involves more than just responding to issues; it’s about anticipating needs, delivering tailored solutions, and fostering long-term value in every client interaction.

The contact center industry moves fast, and rumors spread quickly. We sat down with Voiso Sales Director George Steed to debunk four of the most persistent myths in CCaaS.