What is iFX Expo Dubai?
With a top-tier lineup of exhibitors, insightful panel discussions, and unmatched networking opportunities, the iFX Expo enables meaningful connections and collaboration between service providers and their target market.
And this year, Voiso will be there. Taking place at the Dubai World Trade Center from 14-16th January, the iFX Expo attracts over 170 exhibitors and thousands of professionals looking for the best solutions and collaborations. And we’ll be showcasing our latest innovation – Voiso for Fintech, designed exclusively for the FX market.
With attendance from forex brokers to payment solution providers, iFX Expo is the perfect place for Voiso to demonstrate our commitment to delivering world-class customer communication solutions, specially tailored to the FX industry.
Introducing Voiso for Fintech – Built for FX
At this year’s event, Voiso will be showcasing our brand new, recently launched Fintech feature, specifically engineered for the forex and online trading sectors. It empowers businesses to enhance their customer engagement and address the nuances of the FX market.
Voiso for Fintech drives business growth by connecting you to your worldwide customers through personalized communication. Here’s what to expect:
Worldwide outreach
Connecting with a global customer base can be a challenge without the right tools. Voiso’s powerful contact center solution makes it easy to meet your customers, wherever they are. Maximize talk time and minimize downtime with advanced features, such as:
- AI-powered predictive dialer & AMD: Triple talk time and make 400% more calls per hour with AI-driven outbound features that automate repetitive tasks, leaving time for agents to focus on important issues.
- Local numbers: Make VoIP calls with local numbers in 120+ countries to boost answer rates and build customer trust.
- Caller ID risk checks: Easily analyze your caller IDs to prevent numbers being flagged as spam.
- No hidden fees: Have full control over your calling costs with clear, affordable pricing.
Compliance and security
Fintech, online trading, and forex industries deal with highly sensitive customer information like credit card numbers and personal information, which means high-level security and compliance is non-negotiable. Any data breaches can cause huge disruptions to your FX business, making it essential to have robust measures in place to protect your customers. Here’s how Voiso can help:
- AI speech analytics: Monitor live calls, get keyword alerts, use call whispering, and generate automatic call transcriptions to maintain compliance across all interactions.
- Data security: Limit who has access to what data, implement 2FA, and use number masking to keep your data safe.
- ISO 27001 certification: We follow the best practices and principles of the ISO international standard to manage security risks related to the data we handle.
Top-tier integrations
Voiso integrates seamlessly with multiple CRMs, enabling your business to interact with customers on a more personal level. CRM integrations centralize your customer data: buying history, contact information, trading and interaction history, and even individual preferences can all be accessed from the same place.
CRM integrations provide agents with the tools to personalize their customer interactions, without having to switch between windows. They enable more streamlined workflows with automatic call logging and instant messaging, boosting client relationships and improving operational efficiency.
Voiso integrates with multiple leading CRMs:
- HubSpot
- Salesforce
- Zoho
- Freshdesk
- Zendesk
As well as Fintech platforms, like:
- Leverate
- Proftit
- Panda Trading Systems
Omnichannel and chatbot support
For business with customers around the world, knowing how they communicate can be a challenge, making it essential to have a well-rounded view of all preferred customer communication channels.
Voiso’s Omnichannel capabilities enable just that. Whether it’s phone, web chat, email, social media, or third-party messaging apps, Omnichannel communication brings it all together in one place. Agents don’t have to switch between different channels; they can handle all customer interactions in one interface with access to each customer’s full interaction history.
And with a 24/7, AI-powered chatbot at your fingertips, customer support doesn’t have to stop at 5 o’clock. Chatbots can be there for customers at any time of the day to answer questions and provide self-service options for common queries, especially helpful for businesses operating across multiple time zones.
Join us at iFX Expo Dubai
The iFX Expo is about more than innovation – it brings together the best minds in fintech and forex to collaborate and learn from each other.
Voiso will be taking center stage with our shiny new Fintech feature, and we can’t wait to connect with industry professionals to demonstrate how we’re driving excellence in FX customer communication.
Whatever you’re looking for, whether it’s optimized operations or better customer retention, Voiso is here to help. Find us at Booth 82 and see how we can fit in at your business.
We’re looking forward to meeting you!
