How Voiso helped RideNow save time and reduce costs by Christine Feeney | February 19, 2025 |  Voiso Success Stories

How Voiso helped RideNow save time and reduce costs

Based in Cyprus, RideNow is a car rental service that offers convenient, flexible, and reliable transportation solutions for customers across the island. With a fleet of over 600 vehicles, RideNow provides a range of different cars to customers between the ages of 18 and 65 with a category B license, and even includes accident insurance.

Favourite feature: Voiso’s chatbot. By initiating conversations and collecting essential customer details, our chatbot saved RideNow time and improved the clarity of their customer interactions.  

Industry: Ground Passenger Transportation

Location: Cyprus

Key takeaways

The challenge

Before Voiso, RideNow was finding it difficult to streamline customer support through their website. They relied on WhatsApp communication, which ultimately limited their ability to manage multiple conversations and provide timely responses. 

The solution

A cost-effective, quick-to-implement solution that prioritized ease of use and streamlined customer interactions. 

The result

Voiso’s quick integration, user-friendly interface, and reasonable pricing have significantly improved RideNow’s customer communication and aligned perfectly with their business priorities.

The Voiso Difference

Reduced costs

Voiso has reduced the need for RideNow to schedule additional support staff, which has brought down overall operational costs. 

Improved productivity 

Thanks to Voiso’s automation features, RideNow can organize their chats much more efficiently. They can now handle higher volumes of queries simultaneously, which improves their productivity and customer experience. 

Enhanced customer satisfaction 

Now that they can respond faster and communicate better, RideNow has experienced fewer customer complaints and much higher satisfaction levels. The auto-questions feature, for example, makes it easier for RideNow customers to quickly access precise answers to their questions. 

Saved time

Thanks to the integrated chatbot that collects key data points at the start of every conversation, RideNow staff spend significantly less time gathering customer information, which ultimately optimizes the experience for both customers and agents.

Why transportation companies choose Voiso

#1 Omnichannel capabilities

With every communication channel in one place, transportation companies can see huge improvements in their customer engagement with omnichannel. The integrated chatbot can automate a huge part of the customer interaction, streamlining the experience and saving time for both agents and customers. 

#2 Global reach 

Voiso’s cloud-based contact center software isn’t bound to country borders. It operates across the world and allows companies to maintain better communication with their international customer base. 

#3 Easy setup

Quick to implement and easy to set up, your business can be up and running with Voiso in a matter of hours, making it ideal for companies who need a solution immediately. 

Talk to us today 

There are many more where that came from. Talk to us today to see how Voiso can fit in with your unique business needs. 

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