Voiso is partnering with Firmao CRMAvatar photo by Martin Kalinov | April 12, 2024 |  News

Voiso is partnering with Firmao CRM

Voiso's integration with Firmao CRM significantly improves your company's overall efficiency, support service and customer satisfaction.
firmao crm integration

What are Voiso and Firmao CRM?

Voiso is an AI-driven, cloud contact center platform renowned for its fast setup, ease of use, quality of support, and reliability. Users can boost customer connectivity with omnichannel, orchestrate inbound workflows for swift resolutions, and automate outbound campaigns that yield real results – all via a single, easy-to-navigate platform.

Firmao is a cloud-based CRM / WMS process automation software dedicated to helping small and medium-sized companies boost workflow efficiency. Thanks to its flexible design, it provides a unique ability to quickly adapt to the specific needs of any company. Firmao easily integrates with more than 1,000 external IT systems, and is a European alternative to American systems such as Salesforce and HubSpot.

How you can benefit from connecting Voiso and Firmao

Integrating Firmao with Voiso can significantly improve your company’s overall efficiency. Let’s take a closer look at some of the key benefits.

Enhance your customer service

Integrating Voiso and Firmao CRM allows employees to access customer information directly from their CRM system, enabling them to provide personalized and efficient service. They can view customer history, past interactions, preferences, and purchase patterns, leading to more informed and better-tailored interactions.

Improve agent efficiency

By consolidating customer data and communication channels within a single platform, agents can work more efficiently, responding to more customer inquiries in less time. In fact, Voiso Omnichannel users engage with 25% more customers on average since they don’t have to waste time toggling between different systems and applications.

Gain total visibility over call center operations

Integrating Voiso with Firmao CRM allows businesses to share relevant data across platforms instantly. Real-time dashboards in Voiso can draw data directly from Firmao CRM, providing users with up-to-the-minute data on customer interactions. Equipped with these insights, businesses can optimize their customer service strategy.

Increase customer satisfaction

By leveraging integrated contact center and CRM software, businesses can deliver faster, more personalized customer service. Response times go up, as does First Contact Resolution (FCR), leading to higher levels of customer satisfaction and loyalty.

A final word

Integrating Voiso with Firmao CRM via Zapier offers a powerful solution to streamline workflows and boost overall efficiency. By providing agents with a centralized platform for customer data and communication, the integration empowers them to deliver exceptional customer service without having to constantly switch back-and-forth between platforms.

Ultimately, a Voiso-Firmao CRM integration translates to happier customers and a thriving business.
zapier integration
If you’d like to learn more about the Voisо-Firmao CRM integration — including instructions for how to create time-saving Zaps using Zapier — check out this article on Firmao’s blog.

Read More:

14 Oct 2024
Let’s face it—more isn’t always better. In the world of contact centers or any tech platform, it's not just about stacking features on top of each other; it's about keeping things intuitive and user-friendly.
2 Oct 2024
Text-to-Speech in IVR systems is helping contact centers operate more efficiently. Understanding the potential benefits for your business is the first step in adapting to the oncoming change.
2 Oct 2024
The contact center landscape is undergoing a profound transformation, driven by the increasing role of data analytics and artificial intelligence (AI) in customer service. As companies shift from merely managing customer inquiries to harnessing advanced analytics, they uncover new revenue streams and stay competitive.

Subscribe to our newsletter

Stay updated with the latest product updates from Voiso and news from the industry.

Voiso Authors