Explore the Latest Trends, Innovations, and Future Predictions in Contact Centers
Industry Trends and Innovations
Stay updated with the latest advancements in the contact center industry. From emerging technologies like omnichannel communication and AI chatbots to key market trends and the impact of remote work, discover how these innovations are shaping the future. Get insights into upcoming trends such as AI in customer service and predicting customer behavior to keep your business ahead of the curve.
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17 Sep 2025
What does it mean when Thailand tops the world in search interest for call center terms, scoring a perfect 100, while countries like El Salvador, Ethiopia, and the UAE rank higher than the United States? Or when searches for “AI contact center” surged by 350% in just one year? The past year of Google Trends […]
3 Jul 2025
Computer Telephony Integration, or CTI, is a game-changer: it brings together voice calls and digital data to create a seamless experience for both customers and agents.
26 Jun 2025
The cryptocurrency industry thrives on innovation, but its success depends on more than just technology; it hinges on trust.
17 Jun 2025
AI is no longer a novelty for growth teams—it’s a performance lever. This article shows how smart adoption turns AI from hype into measurable sales and marketing impact.
4 Jun 2025
We live in a time when minimalism dominates design, debranding is on the rise, and more and more products are intangible. In this environment, branding is both more challenging, and more essential, than ever before.
7 Apr 2025
In today’s digital landscape, call centers handle vast amounts of sensitive data, from personal customer information to financial transactions. These centers act as the primary point of interaction for businesses and their customers, making them prime targets for cybercriminals seeking to exploit weaknesses in data security.
10 Feb 2025
In the early days of outbound calling, the promise of predictive dialing transformed how businesses reached customers. Yet, this innovation introduced a problem that continues to haunt the industry: nuisance calls, when a customer answers, but no agent is available to speak with them. The result? Frustration, wasted time, and eroded trust. Nuisance calls don’t […]
7 Jan 2025
Voiso is one of the best RingCentral alternatives that grows with your business and adapts to your company's unique needs.
3 Jan 2025
Twilio Flex has many powerful alternatives, the best of which being Voiso – a cost-effective contact center solution designed for both sales and support teams.
2 Jan 2025
User-friendly, packed with sophisticated call management tools, and engineered to integrate seamlessly, Voiso emerges as a compelling Aircall alternative for any business.
2 Dec 2024
In the digital age, technical documentation is a strategic asset for software and service companies, especially those offering complex solutions such as Contact Center as a Service (CCaaS) platforms. Technical documentation shapes the user experience (UX) and drives service adoption.
25 Nov 2024
In today’s competitive market, customer experience isn’t just a service element—it’s a defining factor of business success. At Voiso, we know that exceptional customer service involves more than just responding to issues; it’s about anticipating needs, delivering tailored solutions, and fostering long-term value in every client interaction.
11 Nov 2024
Today, businesses are increasingly focused on cutting operational costs, often by moving tools to the cloud to minimize infrastructure expenses. Voiso's Product Director, Victor Denisov, shares his thoughts on this emerging trend.
29 Aug 2024
The contact center industry moves fast, and rumors spread quickly. We sat down with Voiso Sales Director George Steed to debunk four of the most persistent myths in CCaaS.
20 Aug 2024
The business communication landscape has seen transformative changes over the past decade, particularly in the Contact Center as a Service (CCaaS) industry. Leading the charge in this rapidly evolving field is Gregor Potocar, Voiso’s newly appointed Chief Revenue Officer (CRO).
