Andreas Gregoras

In customer success, the most valuable thing I’ve learned isn’t a tactic or a tool, it’s a mindset shift. Specifically: never treat two clients the same way, even if they’re using the same product.

When people think about contact center software, they usually picture automation, long wait times, and generic scripts. But here’s the truth: behind every call or message is a person looking to be heard, helped, and respected.

In B2B sales, one-size-fits-all messaging is a fast track to being ignored. You’re not selling to a company, you’re selling to people, each with their own priorities, incentives, and pain points. A CFO doesn’t care about the same things as a Head of Customer Support. An IT lead won’t respond to the same pitch as a VP of Sales. The moment you treat these roles as interchangeable is the moment you lose their attention.

When people ask me what it’s like working in HR at a fast-growing, global tech company, I often tell them: imagine trying to build a house during an earthquake, while your team is in five different countries, using different kinds of bricks, and one person just fell asleep because it’s midnight in their time zone.

We live in a time when minimalism dominates design, debranding is on the rise, and more and more products are intangible. In this environment, branding is both more challenging, and more essential, than ever before.

Expanding your sales operations beyond borders is an exciting milestone for any business. But as I’ve seen time and again in my role as a Customer Success Manager, scaling internationally is far more complex than simply adding new markets or hiring remote reps. It’s not just about growth, it’s about maintaining consistency, efficiency, and customer experience across geographies, time zones, and cultures.

In today’s digital landscape, call centers handle vast amounts of sensitive data, from personal customer information to financial transactions. These centers act as the primary point of interaction for businesses and their customers, making them prime targets for cybercriminals seeking to exploit weaknesses in data security.

Today’s consumers are more informed, expect instant responses, and demand personalized, seamless interactions across multiple platforms. Yet, many contact centers still operate with outdated processes that fail to meet these expectations.

Customer support and sales agents are facing more pressure than ever before. As businesses push for faster response times, higher conversion rates, and seamless customer experiences, agents are left dealing with increasing workloads.

In today’s digital-first world, the way businesses communicate with customers has transformed. Gone are the days when a single phone line or email inbox sufficed to meet customer demands.

We live in a digital era, a hyper-connected world, and the sales landscape is undergoing a seismic shift. The rise of digital platforms, increasingly tech-savvy buyers, and a growing preference for virtual interactions have transformed remote selling from a convenience to a necessity.

In today’s fast-paced, customer-first world, contact centers are more than just hubs of communication—they are the frontlines of customer experience. Every interaction, call, and inquiry generates valuable data that, when analyzed correctly, can provide a roadmap for operational success.

Let’s face it—more isn’t always better. In the world of contact centers or any tech platform, it's not just about stacking features on top of each other; it's about keeping things intuitive and user-friendly.

User-friendly, packed with sophisticated call management tools, and engineered to integrate seamlessly, Voiso emerges as a compelling Aircall alternative for any business.

In the digital age, technical documentation is a strategic asset for software and service companies, especially those offering complex solutions such as Contact Center as a Service (CCaaS) platforms. Technical documentation shapes the user experience (UX) and drives service adoption.

In today’s competitive market, customer experience isn’t just a service element—it’s a defining factor of business success. At Voiso, we know that exceptional customer service involves more than just responding to issues; it’s about anticipating needs, delivering tailored solutions, and fostering long-term value in every client interaction.

Today, businesses are increasingly focused on cutting operational costs, often by moving tools to the cloud to minimize infrastructure expenses. Voiso's Product Director, Victor Denisov, shares his thoughts on this emerging trend.

The contact center landscape is undergoing a profound transformation, driven by the increasing role of data analytics and artificial intelligence (AI) in customer service. As companies shift from merely managing customer inquiries to harnessing advanced analytics, they uncover new revenue streams and stay competitive.