Let’s compare Voiso and Avaya on pricing, features, integrations, and customer support to help you decide which platform is the best choice.
Key Takeaways
- AI-Powered Auto-Dialer: Voiso’s predictive dialer increases call efficiency by connecting agents only to answered calls, boosting productivity up to 400% and talk time by 3.5x, while Avaya’s dialer lacks AI enhancements and CRM integration.
- Omnichannel Communication: Voiso unifies customer interactions across email, SMS, chat, social media, and third-party messaging apps, whereas Avaya mainly focuses on traditional voice support.
- Speech Analytics: Voiso provides real-time, AI-driven sentiment analysis and call scoring for actionable insights, enhancing agent performance and customer satisfaction; Avaya offers less advanced analytics without real-time AI insights.
- Dashboards & Call Flows: Voiso offers customizable, user-friendly dashboards and intuitive drag-and-drop call flow design, simplifying monitoring and workflow adjustments. Avaya’s dashboards are rigid, and call flow customization is complex and often requires IT support.
- Customer Experience: Users praise Voiso for excellent call quality, intuitive setup, and responsive 24/7 multilingual support, resulting in higher satisfaction and smoother adoption compared to Avaya.
- Pricing Advantage: Voiso starts at $24/user/month with scalable plans, offering cost-effective features for small businesses to enterprises, whereas Avaya’s plans are higher and less flexible.
- Overall Value: Voiso excels in innovation, flexibility, AI capabilities, and comprehensive support, making it a superior alternative for businesses seeking a modern, scalable, and cost-efficient contact center solution.
Voiso vs Avaya: Overview
| Feature | Voiso | Avaya |
| Price | Starts at $24 per user/month | Starts at $20 per user/month |
| Free trial | Available | Not available |
| Integrations | Wide variety, including CRMs like HubSpot and Salesforce | Limited integrations |
| Key features | Advanced auto-dialer, omnichannel capabilities, speech analytics, customizable dashboards, flexible call flows | Traditional voice and unified communication tools, limited dialer, complex call flow customization |
| Customer support | 24/7 multilingual support | Limited support with some regional gaps |
Key Features Comparison
1. Auto-dialer
Voiso’s auto-dialer is much more than what it sounds like. Powered by AI, Voiso’s predictive dialer is designed to improve productivity by automating outbound calls, allowing agents to make 400% more calls and increase talk time by 3.5x. It optimizes workflows by only connecting agents to calls answered by a human, which maximizes call efficiency and minimizes downtime.
Avaya’s auto-dialer, on the other hand, lacks the more modern features that businesses are after, such as AI-powered capabilities and integrations with CRM systems. It’s a functional dialer, but for modern businesses looking for high-tech tools, it may have limited abilities.
2. Omnichannel communication
Voiso’s omnichannel support enables communication across all platforms used by customers, including email, SMS, chat, social media, and third-party messaging apps. It unifies communication channels so businesses can meet their customers wherever they are, without agents having to constantly switch between windows.
Avaya focuses more on traditional voice support and doesn’t offer the same level of omnichannel capabilities as Voiso.
3. Speech analytics
AI-driven speech analytics are one of Voiso’s most powerful features for improving both agent productivity and customer satisfaction. It analyzes calls in real time, generating actionable insights into customer sentiment and agent performance to score call outcomes and highlight any areas for improvement.
While Avaya also offers analytics, it lacks the advanced AI-powered insights and real-time analysis that make Voiso stand out.
4. Dashboards
Voiso’s customizable dashboards enable businesses to easily track KPIs, agent performance, customer interactions, and operational efficiency. They display everything managers need to see in an intuitive, user-friendly interface, and can even be made for individual agents to track their own performance.
Avaya also offers dashboards, but they’re more rigid and less easy to use, often requiring IT support for customization.
5. Call flows
Creating custom call flows is easy with Voiso thanks to their intuitive, drag-and-drop tool that enables agents to design and adjust workflows to suit their needs. And the best part? You don’t even need technical expertise – Voiso’s flow builder is highly user-friendly, making it easy for anyone to use.
Avaya’s call flow customization is much more complex than Voiso’s, and users often need professional assistance which increases cost and makes the whole process more difficult.
What do customers say?
Voiso boasts 4.5 out of 5 stars on G2, with its biggest pros being:
- Customer support
- AI technology
- Call quality
- Call recording
- Customer communication
“Exceptional call quality and service” -Kosha P., Business Development Executive, Mid-Market
What do you like best about Voiso?
“Intuitive and straightforward setup, transitioning seamlessly from our previous calling system. Also, great customer support coupled with a user-friendly platform.”
“Good call quality and great customer service” -Rakest T., Business Development Team Leader, Small-Business
What do you like best about Voiso?
“For our company specifically, having 8 SDRs, we really depend on having good call quality especially when talking with our prospects, and this is exactly what VOISO provides for us.
Apart from that, they are always at our disposal when it comes to providing us with support, when one of our SDRs are facing any challenge.”
Pricing
Voiso
| Plan | Cost per user/month | Features |
| Core | $24 | Essential call center functionalities |
| Pro | $52 | Omnichannel contact center capabilities |
| Custom | Tailored pricing | Advanced features for enterprises |
Avaya
| Plan | Cost per user/month | Features |
| Digital | $35 | Consistent digital experience across customer touchpoints. |
| Voice | $60 | Comprehensive voice communication services. |
| All media | $89 | Customer interactions integrated with employee performance tools. |
Where Voiso Excels
1. Cost-effective solutions
Voiso’s transparent pricing model and low maintenance cost make it the ideal choice for businesses looking to cut down on expenses without compromising on functionality or quality.
2. Innovation and flexibility
Voiso’s focus on innovative, AI-driven tools like speech analytics and dialers, as well as its customizable dashboards and workflows position it as a forward-thinking business. Users can easily adapt Voiso to meet their unique needs, making it perfect for scaling businesses.
3. Comprehensive customer support
Voiso provides 24/7 customer support across multiple languages, allowing businesses to quickly resolve issues and minimize downtime. This is particularly important for businesses operating across multiple regions.
Voiso as the Perfect Solution
For any business transitioning from Avaya, Voiso offers a superior alternative with advanced features and affordable pricing. Plus, our excellent customer support means help is never far away.
Voiso is the modern-day approach to communication. It’s backed by AI, incorporates omnichannel functionalities, and makes sure your business can meet your customer’s evolving expectations while staying competitive.
Are you ready to bring your customer support to the next level? Talk to us today to see how we can fit in with your business.
