Dan Solomon

RingCentral is a popular business cloud phone system with impressive features and seamless access across various devices. However, with its high pricing, occasional software bugs, and inconsistent customer support, you might be left wondering: Is there a good RingCentral alternative available? You’re in luck! Our in-depth guide will help you explore the top 8 RingCentral alternatives, tailored to suit various business needs and budgets. We’ve thoroughly assessed each option and compared critical factors like key features, pros and cons, pricing plans, and what makes each a worthy alternative to RingCentral. Let’s dive in. Downsides of RingCentral Despite RingCentral’s advanced features and multiple plans, users may face certain challenges: Complicated pricing and features: RingCentral’snumerous pricing plans and features can be confusing and overwhelming for small businesses or startups that need simple solutions. Difficult to get customer support: Publicly available reviews claim the support team takes days to respond to user issues or questions. In addition, 24/7 support is only available on higher-priced plans. Buggy software: As with any software, RingCentral isn’t immune to bugs and glitches. Some users have reported the app crashing or freezing, difficulty logging in or syncing contacts, and call quality problems, such as static or dropped calls. Best CCaaS Alternatives to RingCentral Provider Monthly Starting Price and Free Trial Key features 1. Voiso — AI-First Contact Center Software for Sales and Support Teams $49/agent Offers a 30-day free trial Predictive AI dialer Local caller IDs across the globe Automatic follow-up SMS AI AMD Flow-builder 2. 8×8— Companies Needing Robust Agent Monitoring Tools $85/userNo free trial Omnichannel routing across six channels 8×8 Agent Workspace with tailored, intuitive agent experience 99.999% platform-wide uptime SLA 3. Vonage — Any Size Business Looking for a Scalable Solution $19.99/line Offers a 14-day free trial On-Demand Call Recording Call continuity Phone dashboard 4. Ooma — Remote or Blended Teams $19.99/user Offers a free trial Virtual receptionist Multi-ring 5. Dialpad — Small Teams on a Budget Seeking User-Friendly VoIP Solutions $23/user Offers a 14-day free trial Real-time agent assist Automated post-call summaries Schedule meetings from your Google Workspace or Microsoft 365 calendar 6. Nextiva — Top-Notch Communications for Small to Midsize Businesses $30.95/user Offers a free trial Unlimited voice and video calling Track all communications Generous toll-free minute allowance 7. Zoom Phone- Businesses seeking seamless video and voice integration $10/month per user Offers a free trial Call forwarding, transfer and recording Voicemail transcription Global reach 8. Microsoft Teams- large enterprises relying on Microsoft 365 for collaboration $4/month per user Offers one month free trial for full version Integrated chat, video conferencing, and file sharing Direct routing through phone carrier Meeting recording and transcription 1. Voiso — AI-First Contact Center Software for Sales and Support Teams Voiso automates workflows to maximize customer interactions with a reliable cloud calling and messaging solution Voiso is cloud-based, contact center software that offers versatile features for inbound, outbound, and blended call centers. It enables businesses to effortlessly set up, expand, and manage their contact centers while enhancing performance metrics and overall customer experience. Voiso Features Voiso’s features are designed for both sales teams , to enhance productivity and performance, and support teams , emphasizing affordability, efficiency, and excellent customer support. For Sales Teams 1. Automation Automating time-consuming tasks increases employee satisfaction, decreases human error, reduces operational costs, and improves resolution rates. 2. Predictive AI dialer Voiso’s AI predictive dialer uses machine learning algorithms to predict when agents will be available and dials the next number accordingly, lowering abandonment rates by 73%. 3. In-built answering machine detection (AI AMD) Vosio’s AI AMD detects answering machines in 3.5 seconds, and only directs calls answered by humans to live agents. 4. Local caller IDs Voiso’s local caller IDs help companies build trust and credibility with their customers by appealing to their sense of familiarity.. Using a local caller ID increases the likelihood of successful interactions, as customers are more likely to answer calls from recognized numbers rather than unknown or toll-free numbers. 5. Real-time dashboards Voiso’s real-time dashboard provides call centers with a comprehensive overview of key metrics including call volume, wait times, historical reporting, average handle time, and customer satisfaction. It enables managers and supervisors to easily identify performance trends and make informed decisions to improve operations and increase customer satisfaction. Real-time dashboards allow you to improve your team’s performance with fully customizable widgets, 57 contact center metrics, and display anywhere on any device. For Support Teams 1. Flow-builder Flow-builder enables custom design of call flows, IVR menus, communication flows, and skills-based routing queues. It also helps you program and analyze scenarios for perfect customer interactions. 2. Skill-based routing The skill-based routing feature directs inquiries to the most suitable agent for the customer’s query based on predetermined criteria such as language, area of expertise, and experience, improving efficiency and reducing agent idle time. 3. Omnichannel toolkit Voiso’s Omnichannel toolkit brings together all communication platforms in one interface, including phone, email, social media, third-party messaging, and web chat. By centralizing customer communications, agents have full access to all customer information, making calls more meaningful and relevant. 4. AI speech analytics Speech analytics enrich call data by delving deep into customer sentiment, tone of voice, and call outcome, giving both agents and managers a clear picture of how satisfied customers are during calls. Plus, it demonstrates how well agents are handling queries by generating call scores and summaries for quick evaluation of outcomes. Keep all communication channels in one workspace with Voiso’s omnichannel capabilities Voiso Third-Party Integration Voiso integrates with various third-party applications, including the following popular CRMs: ZOHO Salesforce HubSpot Voiso Pricing Plans Voiso offers flexible pricing plans to meet each company’s specific needs, whether they’re small startups or large enterprises. Start-up Pro Pro+ Great for any team getting started and requiring quick and easy setup$49/user/monthWhat’s included: Customizable Dashboards Outbound Dialer Call Recording CRM Integrations Flow Builder Secure WebRTC Client 24 hrs Support Response SLA For larger teams that need enhanced flexibility and advanced features$79/user/monthEverything in Start-up, plus: Answering Machine Detection Automated Voicemail Drop Advanced Dialers BI Tool Integrations Custom Role-Based Permissions SMS Capabilities 3 hrs Support Response SLA Full automation, integrations, multi-channel and unlimited capacity$129/user/monthEverything in Professional, plus: Unlimited Storage Omnichannel Workspace Security Reports Full API Access Custom Integrations Speech Analytics 1 hr Support Response SLA We provide a 30-day free trial period for businesses to test our software and features before purchasing. Pros Cons Seamless integration with popular CRM enables sales teams to track and manage leads more efficiently Secure call recording feature allows support teams to review and analyze past interactions, facilitating ongoing training and improvement A competitive CCaaS pricing structure, making it a budget-friendly choice for businesses of all sizes Automation features, such as auto-dialers and IVR, help companies save time by automating repetitive tasks and focusing on value-adding activities Major CRM integrations only This video provides a good introduction to Voiso and shows important features, such as advanced real-time dashboards, event-based navigation, evaluating calls outcomes, and more. Who Can Benefit from Voiso? Voiso's intuitive interface and flexible functionality make it suitable for any use case, allowing businesses to customize their communication channels and workflows according to their unique needs. 2. 8×8 — Companies Needing Robust Agent Monitoring Tools 8×8 is a multichannel contact center solution with voice, chat, and video services. It enhances agent performance through extensive analytics, team messaging, and CRM integration, providing a unified communication experience. 8×8 has designed its contact center solution for businesses seeking comprehensive scalable customer engagement and collaboration tools. Combining collaboration features, such as a unified inbox for all channels and customer engagement functions, ensures seamless interactions between employees and customers. 8x8 Main Features 1. Omnichannel routing across six channels Omnichannel routing across all of your employees’ business communication networks enables data-driven decision making. 2. Tailored agent workspace 8×8 designs its software interface with a tailored, intuitive experience that allows agents to efficiently manage customer interactions across multiple channels. 3. 99.999% platform-wide uptime SLA Near flawless uptime SLA platform-wide and a consolidated toolset that prevents application confusion. 8x8 Third-Party Integration 8x8 offers a variety of third-party integrations. Some of the most popular integrations include: Salesforce Office 365 Microsoft Outlook Google Skype Zendesk Oracle Sales Cloud 8x8 Pricing Plans 8×8 offers three pricing plans for CCaaS solutions: X6 — $85/user/month: Tailored for voice-centric contact center users, X6 includes advanced reporting, skills-based routing, CRM integrations, unlimited media storage, call activity analytics, supervisor analytics, and more. It also has HD voice, team messaging, video conferencing, and a 99.999% uptime SLA. X7 — $110/user/month: X7 provides a unified interface for voice and digital interactions, featuring omnichannel routing, chat, email, SMS, social media channels, co-browsing, and more. It also includes all the features of the X6 plan and 24/7 customer support. X8 — $140/user/month: X8 offers an advanced contact center with quality management and interaction analytics. In addition to all the X6 and X7 features, it includes auto dialer, speech analytics, 8×8 Secure Pay, and Intelligent Interactive Voice Response (IVR). The X8 plan is ideal for businesses requiring a comprehensive, analytics-driven contact center solution. 8×8 Contact Center doesn’t offer a free trial or volume discounts; monthly plans range from $85 to $140 per user. Pros Cons Omnichannel support for voice, chat, email, SMS, and social media Meeting analytics Extensive security and compliance certifications No free trial and no volume discounts Poor customer support This video demonstrates the benefits of the 8x8 Contact Center solution and how it can help businesses improve their customer interactions. 3. Vonage — Any Size Business Looking for a Scalable Solution Vonage is a VoIP platform that leverages omnichannel communication, networking, and monitoring to offer customers premium voice quality for all business communications. It allows you to track and monitor multiple forms of employee communication, including voice, SMS, video, and online messaging in up to 35 countries. Vonage Main Features 1. On-Demand Call Recording Vonage allows call recordings to be sent to your email, downloaded to your phone or computer, or deleted. You can manage up to 15 hours of recording time per extension. 2. Multi-level auto attendant Multilevel auto attendant answers every call every time and streamlines the process of routing calls to the appropriate department. 3. Call continuity Call continuity ensures that calls stay connected, even during an Internet outage or power failure, by automatically rerouting calls to a predetermined backup number, helping to maintain seamless communication. 4. Phone dashboard The user-friendly phone dashboard is a central hub for managing your phone system with easy access to important settings, call logs, call queues, and various administrative tasks. Vonage Third-Party Integration Vonage integrates with multiple third-party applications, including popular CRMs, such as: Salesforce Microsoft Dynamics Zoho Vonage Pricing Plans Vonage has three main pricing plans with a 14-day free trial. Mobile — $19.99/line/month: Designed for remote and on-the-go users and includes mobile and desktop apps, unlimited calls and SMS, access to the Vonage App Center, and unlimited team messaging. Premium — $29.99/line/month: For businesses requiring collaboration and communication features, the Premium plan offers desktop and mobile apps and IP desk phones. It includes all the Mobile plan features, plus unlimited meetings for up to 100 participants, multi-level auto attendant, CRM integration, and IP desk phone capability. Advanced — $39.99/line/month: Aimed at businesses seeking premium calling features to enhance productivity, the Advanced plan includes all the features of the Premium plan, as well as on-demand call recording (15 hours), call group functionality, and visual voicemail. The prices of the Vonage plans vary greatly depending on the number of users. If you have 100 or more users, you must contact Vonage to receive a customized quote. Pros Cons Easy setup and user-friendly interface Superior voice quality 99.999% uptime Poor customer service Limited video conferencing Small meeting capacities Prince Rich from Rich Technology Group presents an overview of Vonage’s business phone system in this video . Specifically, he talks about Vonage’s features, pricing plans, contract terms, and customer service and support. 4. Ooma — Remote and Blended Teams Ooma is a cloud-based communication company providing various products and services to both businesses and individuals. Its products include internet phone service, video conferencing, and security solutions. Ooma Main Features 1. Virtual receptionist A virtual receptionist allows businesses to efficiently manage incoming calls and share important information by directing callers through a customizable phone menu. They can then choose their preferred language and connect with the desired department or extension using an automated guide. 2. Multi-ring Multi-ring allows multiple devices to ring during an inbound call, facilitating custom call scheduling. For example, you might forward calls to the office or your cell phone on weekdays, and only to your cell on evenings and weekends. Ooma Third-Party Integration Ooma offers a range of third-party integrations to help businesses streamline their communication and collaboration workflows, including: HubSpot Salesforce Freshdesk ZOHO Microsoft Dynamics ServiceNow Zendesk Zendesk Sell Ooma Pricing Plans Ooma offers three main pricing plans for its cloud-based business phone system. You can also try a 30-day free trial. Essentials — $19.95/user/month : Includes over 50 standard features, such as a virtual receptionist, ring groups, music on hold, one toll-free number, digital fax, a mobile app, and email audio attachments. Pro — $24.95/user/month : Ideal for team collaboration, the Pro plan offers everything in the Essentials plan, plus a desktop app, text messaging, videoconferencing, call recording, enhanced call blocking, voicemail transcription, caller info match, dynamic caller ID, Google and Office 365 integrations, analytics, and an analytics user leaderboard. Pro Plus — $29.95/user/month: The Pro Plus plan provides robust engagement tools and includes everything in the Pro plan, as well as call queuing, Salesforce integration, Microsoft Dynamics 365 integration, advanced call management, Ooma Meetings recording, hot desking, and a Find Me, Follow Me feature. Ooma Office’s three plans offer over 50 essential business phone features to help companies connect seamlessly with customers and employees. Pros Cons No contract required Ring groups Conference bridge for up to 10 callers Difficult setup process Poor caller ID transfers $29.95 activation fee The Ooma Office video overview provides an introduction to the platform, showcasing its core features and benefits. The video also includes a helpful live platform demo. 5. Dialpad — Small Teams on a Budget Seeking User-Friendly VoIP Solutions Dialpad is a cloud-based business phone system that provides voice, video, and messaging services. It enables companies to connect and collaborate seamlessly across any device and from anywhere in the world. `It also provides advanced AI-powered features, such as real-time coaching and sentiment analysis, to help businesses improve their customer service and increase sales. Dialpad Main Features 1. Real-time agent assist Dialpad offers around-the-clock support, providing an in-depth overview of every business communication, from network and technical agent support to live caller sentiment and real-time feedback. 2. Automated post-call summaries Dialpad automatically generates post-call summaries for concise synopses of key points and action items discussed during a call. 3. Scheduling meetings in Google Workspace or Microsoft 365 calendar Dialpad integrates seamlessly with popular calendar tools such as Google Workspace and Microsoft 365, enabling users to schedule meetings and conference calls directly from their calendars. Dialpad Third-Party Integration Dialpad offers seamless integration with various third-party applications, such as: Domo Salesforce Now Onelogin Okta Zapier Dialpad Pricing Plans Dialpad has three main pricing plans with a 14-day free trial: Standard — $23/user/month: Priced at $23 per user per month, or $15 USD if billed annually, the Standard plan includes unlimited calling, SMS & MMS, AI-powered call and voicemail transcriptions, Google Workspace & Microsoft 365 integrations, unlimited video meetings, and web and chat support. Pro: The Pro plan costs $35 per user per month or $25 USD if billed annually. It’s recommended for most users and includes all the features of the Standard plan, plus local number support in 70+ countries, multiple phone numbers per account, 25 ring groups (departments), ten office locations, global SMS capabilities, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), open APIs & Webhooks, and 24/7 live agent support. Enterprise: For pricing details on the Enterprise plan, contact Dialpad’s sales team. This plan includes all the features of the Pro plan, plus 100% uptime, unlimited office locations, unlimited ring groups (departments), dial-by-extension, integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, data retention policies, and priority live agent support. Businesses can save money by opting for an annual subscription instead of a monthly subscription, as Dialpad offers discounted rates for annual plans. Pros Cons AI-based voice intelligence on all plans Locked meeting rooms Topic-based team messaging Unlimited calling and texting only available in the U.S. and Canada No 24/7 support on Standard plan Glitchy system that requires multiple reboots This video from TrastRadius provides an overview of Dialpad, including its pricing plans, top features, typical users, advantages, and limitations. 6. Nextiva — Top-Notch Communications for Small to Midsize Businesses Nextiva prioritizes security and reliability. Built for modern businesses, it delivers 99.999% uptime thanks to eight different points of presence that house carrier-grade data platforms. Engineers keep their eyes on the network 24/7, immediately resolving flags and queries. Nextiva also supports global communication and has more than 80,000 customers. Nextiva Main Features 1. Unlimited voice and video calling Agents can perform unlimited voice or video calls to maximize their overall operational efficiency and the business’s profit. 2. Track all communications Nextiva enables full communications tracking, making it easier to craft customized sales pipelines. 3. Generous toll-free minute allowance Nextiva ensures that customers can easily connect with your business without incurring additional charges. The Essential plan comes with up to 1,500 toll-free minutes, the Professional plan with up to 3,000, and the Enterprise plan with up to 12,500 toll-free minutes. Nextiva Third-Party Integration Nextiva integrates with numerous platforms and apps, such as: Salesforce HubSpot NetSuite Oracle Sales Cloud Microsoft Dynamics Workbooks GoldMine Lotus Notes Nextiva Pricing Plans Nextiva offers three distinct pricing plans to cater to your business’s unique needs: Essential — $30.95/user/month: Includes unlimited voice and video calling, voicemail, toll-free numbers, integrations with Outlook and Google Contacts, and unlimited internet fax. Professional — $35.95/user/month: Ideal for smaller teams, this plan includes all the features of the Essential plan, along with unlimited conference calls for up to 40 participants, unlimited video conferencing, screen sharing, multi-level auto attendant, SMS/MMS capabilities on mobile and desktop, and integrations with Salesforce and HubSpot. Enterprise — $45.95/user/month: Designed for small and medium-sized teams, this plan includes all the features of the Professional plan, as well as unlimited participants on voice and video conferencing, call recording, unlimited video conference recording, voicemail transcription, custom integrations (including Microsoft Teams), and Single Sign-On (SSO) functionality. Pros Cons Label customer feedback with voicemail transcriptions One-on-one training options Enhanced usability Relies on fast internet speeds Popular CRM integrations only Strict cancellation policies This video provides an overview of Nextiva VoIP from the BizBuddy channel. In the video, Eric explains the history of Nextiva, its pricing, main features, customer service, user complaints, and some alternatives. 7. Zoom Phone - Unified Communication for Modern Businesses Zoom Phone is a cloud-based phone system that seamlessly integrates with the wider Zoom system. It’s designed primarily for businesses looking at reliable voice communication tools, along with video conferencing, chat, and collaboration. Its extensive global coverage and scalable features suitable for enterprises make Zoom Phone a suitable option for organizations of all sizes. Zoom Phone main features 1. Seamless video and voice integration Zoom Phone enables easy voice calling, with the option to switch to Zoom Meetings in a single click. 2. Advanced call management Call routing, auto attendants, and voicemail transcription features help to streamline business communications. 3. Global call coverage Zoom Phone supports worldwide call routing, which is especially useful for remote teams in various locations. Zoom Phone third-party integrations Zoom Phone integrates with popular platforms such as: Salesforce Microsoft Teams Slack Google Workspace ServiceNow Zoom Phone pricing plans US & Canada metered plan ($10/user/month): Ideal for occasional business callers, this plan includes metered outbound calls within the US and Canada. US & Canada unlimited plan ($15/user/month): Includes unlimited calling within the US and Canada, making it suitable for businesses with frequent domestic communication needs. Pro global select plan (Custom Pricing): Tailored for global enterprises, this plan offers unlimited domestic calling in over 40 countries, plus competitive international rates. Note: Actual prices may vary based on the number of users and selected features. Zoom also provides discounted rates for annual subscriptions. Pros Cons Seamless integration with Zoom Meetings Reliable global call coverage Scalable plans for businesses of all sizes Limited advanced CRM features Custom pricing for global plans Some advanced features cost extra 8. Microsoft Teams - Comprehensive Collaboration for Large Enterprises Microsoft Teams is a unified communication and collaboration platform that brings chat, video conferencing, file sharing, and telephony together. It incorporates built-in phone system capabilities, making it ideal for businesses seeking an all-in-one communication hub that integrates with Microsoft 365’s productivity tools. Microsoft Teams main features 1. Integrated calling and collaboration Teams facilitates both outbound and inbound calling, directly through the platform, simultaneously with chat, meetings, and shared files. 2. High-quality calling Call forwarding, voicemail transcription, call queuing, and auto attendants are just some of the advanced call features offered by Teams. 3. Direct routing and operator connect Teams enables you to use existing numbers and carriers, or connect with certified operators for seamless global calling. Microsoft Teams third-party integrations Microsoft Teams integrates with a wide range of platforms, including: Salesforce Zoom Asana Trello ServiceNow Microsoft Teams pricing plans Microsoft 365 Business Basic ($6/user/month): Includes Teams meetings, chat, file storage, and productivity tools like Word and Excel online. Microsoft 365 Business Standard ($12.50/user/month): Adds premium Office apps, advanced security, and Microsoft Teams Phone Standard for voice calling. Microsoft Teams Phone Standard (Add-on - $8/user/month): Enables full cloud-based telephony services when added to Microsoft 365 plans. Microsoft Teams Phone with Calling Plan ($15/user/month): Includes both telephony services and calling plans with domestic and international minutes. Pros Cons Seamless integration with Microsoft 365 Enterprise-grade security and compliance Global call coverage and scalability Configuration can be complex Advanced features can require add-ons Might be expensive for small businesses Which RingCentral Alternative Is Best for You? Selecting the right provider for your business communication needs can be challenging, especially ith so many options available.Here are three essential tips for choosing the right RingCentral alternative: Assess your business needs: Evaluate your organization’s communication requirements, including the number of users, the desired features, and the level of scalability you need, to identify solutions catering to your specific requirements and budget. Compare pricing and value: Consider the pricing structure, like hidden fees or additional costs. Opt for a solution that balances affordability and the necessary features to meet your needs. Prioritize customer support and reliability: Choose a provider with a strong reputation for reliable service, high-quality call performance, and responsive customer support. Read user reviews and testimonials to gain insights into other customers’ experiences, and consider conducting a trial or demo to test the platform’s functionality and ease of use before committing. Voiso as the Best CCaaS Alternative to RingCentral Voiso is an excellent choice for businesses seeking an affordable and customizable contact center solution that grows with your business and adapts to your company’s unique needs. Its advanced features and pricing plans allow you to stay ahead of the competition without breaking the bank. Contact us today to learn how Voiso can help your business grow and flourish!

Dan Solomon

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