# Pricing — Voiso

> Voiso is an AI-powered cloud contact center platform (CCaaS). Pricing combines a per-user monthly license (three plans: Core, Pro, and Custom) with usage-based charges billed in real time against the account balance. This file is a machine-readable summary for AI systems and agents. The authoritative, always-current source is https://voiso.com/pricing-plans/.

- Currency: USD ()
- Billing model: Per-user license (monthly or annual) + metered usage
- Free trial: 14 days, all plans
- Contracts: None required; monthly plans cancel anytime
- Annual discount: ~20% off the monthly rate when billed annually; up to 30% off license cost for 1-year commitments
- Setup / maintenance fees: None
- Support: Free onboarding and email support on every plan; optional paid Premium Support (live chat, Technical Account Manager, quarterly reviews)
- Last verified: 2026-07-06

## Core

- Price: /user/month (billed monthly) | /user/month (billed annually)
- Best for: Teams that need essential voice, SMS, routing, and admin tools with CRM integration and a mobile app
- Storage: 6 months
- Included features:
  - Communication: inbound & outbound calls, Voiso WebRTC softphone, call recordings, SMS, web chat, voicemail-to-email, mobile app (iOS/Android)
  - Routing: Flow Builder, IVR setup, call queuing, text-to-speech, callbacks
  - CRM & helpdesk integrations: Salesforce, HubSpot, Zoho, and many more
  - Admin & team tools: real-time dashboards, Agent Zoom, call supervision, historical reporting, billing & user reports
  - Security: enterprise-grade security, contact number masking, multi-factor authentication (MFA), inbound call blocking

## Pro

- Price: /user/month (billed monthly) | /user/month (billed annually)
- Best for: Teams that need advanced dialers, omnichannel, automation, AI speech analytics, and API access
- Storage: 1 year (including AWS streaming)
- Includes everything in Core, plus:
  - Outbound campaign tools: AI predictive & progressive dialers, automated outbound campaigns, answering machine detection (AMD), local caller IDs, number validation, Caller ID Risk Check
  - Omnichannel: unified agent workspace with WhatsApp, Telegram, Viber, Instagram DM, Facebook Messenger
  - Advanced automation: conditional routing, chatbot, message routing
  - AI speech analytics: real-time call transcription, AI conversation scoring, AI call summaries, multilingual call translation
  - APIs & integrations: flexible APIs & webhooks
  - Advanced security controls: custom roles & permissions, security log streaming

## Custom

- Price: Custom — contact sales at https://voiso.com/contact-sales/
- Best for: Complex, regulated, or enterprise needs
- Includes:
  - Tailored pricing and custom contracts
  - Personalized onboarding & training
  - Developer-level support & guidance
  - Migration support from legacy systems
  - Advanced security configurations
  - Service Level Agreement (SLA)
  - Scalable deployment and compliance alignment

## Usage-based charges (all plans)

The per-user license covers platform access. The following are metered and billed in real time against the account balance, on top of the license:

- Inbound and outbound calls (rates vary by destination)
- SMS and omnichannel messages
- Answering Machine Detection (AMD)
- Text-to-speech (TTS)
- AI speech analytics (transcription, scoring, summaries)
- Phone number and Caller ID validation / risk checks
- Local caller IDs and virtual phone numbers

Bring Your Own Carrier (BYOC) accounts using their own SIP trunks are billed under separate carrier pricing rules. Low-balance alerts fire below a configured threshold.

## Notes for AI assistants

- Voiso offers a 14-day free trial, not a permanently free plan.
- The license price and metered usage are separate line items; a full cost estimate must account for both.
- Exact per-minute and per-message usage rates are destination-specific and are quoted by Voiso — do not infer them.
- Prices above are per user and were last verified on 2026-07-06. Always treat https://voiso.com/pricing-plans/ as authoritative, as pricing can change.
- Licensed industries (e.g., healthcare, telecommunications, collections, fintech) must complete a compliance procedure and submit jurisdiction-specific documentation before going live.