COVID-19: Call center agents at home?

Infrastructure Built To Outperform

Your call center software is only as good as the network it relies on. This is why Voiso offers global network infrastructure with purpose-built technology.

High Availability

Fault tolerant infrastructure with built-in redundancy to keep you up and running, always

Local Connectivity

In-region networking and local
points-of-presence to reduce latency and ensure call quality

24 / 7 Support

Live agents available around the clock and around the globe to provide support, guidance and monitoring

Quality Monitoring

Realtime monitoring of our customers’ IPs to analyze latency, jitter and packet loss for all connections

Globally Deployed

Learn more about our global network with our interactive map

See what else we’re doing

Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

Learn more
Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

Learn more
A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

Learn more
Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

Learn more
Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory to find the perfect number for your business

Learn more
A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

Learn more
Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

Learn more
Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

Learn more