High-performance
call center software
Create personal, impactful customer experiences – with powerful omnichannel call center software for sales and support teams.
Create personal, impactful customer experiences – with powerful omnichannel call center software for sales and support teams.
Solution
Use Voiso's all-in-one platform for your contact center to unlock efficiency, open new opportunities, and empower your agents to thrive.
Automatic call recording and ML speech recognition:
Get access to all of your call data and speed up analysis.
Omnichannel-ready
Connect with Facebook, WhatsApp, Instagram, and LiveChat for seamless integration and customer experience.
50+ success metrics
Track and improve your agents’ contact center performance through real-time dashboards.
Integrations
Easily integrate with the major systems on the market, with 50+ integration options or use API to develop contact center performance data exchange with other systems you have.
Packages
Our packages are designed to fit different business scenarios and develop alongside you. Meaning as your business and your needs grow, you can switch packages to suit your needs.
- Price:
- $49user/month
- Customizable Dashboards
- Outbound Dialer
- Call Recording
- Pre-built CRM Integrations
- Visual IVR Builder
- Secure WebRTC Client
- 24 hrs Support Response SLA
- Price:
- $79user/month
- Answering Machine Detection
- Automated Voicemail Drop
- Advanced Dialers
- Additional BI Tool Integrations
- Custom Role-Based Permissions
- SMS Capabilities
- 3 hrs Support Response SLA
- Price:
- $129user/month
- Unlimited Storage
- Multi-channel Capabilities
- Security Reports
- Full API Access
- Custom Integrations
- Speech Analytics
- 1 hr Support Response SLA
Start-up
Great for any team getting started and requiring quick and easy setup
Whats included
Professional
For larger teams that need enhanced flexibility and advanced features
Everything in Start-up, plus:
Professional Plus
Full automation, integrations, multi-channel and unlimited capacity
Everything in Professional, plus:
Infrastructure
Put security and reliability first with our robust global network infrastructure with purpose-built technology to make sure every call is crystal clear. Because your call center software is only as good as the network it relies on.
- 3
- Network operation centers
Helping to ensure proactive, 24/7 monitoring across all regions.
- 6
- Data centers
Making sure that you get the highest call quality – no matter where you are.
- 50+
- Interconnects with Tier 1 providers
Ensuring you get the best offering possible.
- 130+
- Countries with licensed DID numbers
For inbound and outbound calls
Voice of the customer
Before we found Voiso, we had a problem with our previous provider. Most of the time, our calls won’t go through, so we cannot come to work to make calls. It was happening every day until it reached the point that we could no longer call mobile numbers. We are not having the same problem with Voiso.
Mae Igot, Contact Center Supervisor Call recording service has been an asset to us, as it has helped us to keep detailed records, follow up on our cases, identify problems, track quality in our service and has helped us to continue with improvement. Voiso assistance team has been very helpful to solve any technological problems that arise, and open to provide demos for our staff.
Griselda E. Werner, Chief Operations Manager Before we had many issues and complaints about calls and interruptions. With Voiso, complaints and call issues are at a minimum. The interface is user-friendly, and it was easy to set up and switch from our previous solution.
Phidias Panayiotou, System Administrator Supervisor
We care about your success
With dedicated, guided 1-1 boarding and personalized set-up, we make sure that each and every call center is set up for success.
Let us show you what Voiso technology can do for you.