Actionable insights to monitor and improve
Easily customize and build IVRs
Call Recording & Speech Recognition
Quickly and precisely analyze calls
Accelerate sales with built-in tooling
Global Numbers and Porting
Numbers anywhere in the world
Everything at your fingertips
Maximize revenue with intelligent dialers and workflows
Delight customers with custom routing and automation
Seamlessly handle multiple clients and scale with ease
How do call center executives know where to direct resources for managing performance? To introduce changes that ultimately generate more revenue, you first need to assess the current state of operations. Data-driven decisions start with introducing powerful call center software that can provide insights on several measurable parameters for your calls, agent teams, and inbound or outbound campaign settings.
However, tracking all possible metrics and comparing the numbers to industry standards may actually turn out to be counterproductive. Keep in mind that any call center reference percentages you may find on the internet strongly depend on the business profile and may not apply to your case.