Utilizing Answering Machine Detection for outbound campaigns

Have you ever called someone and got excited to hear their voice saying a familiar “Hello”, only to be followed by a common “Sorry, I can’t come to the phone right now. Please leave a message…”? For call center agents, this is not a rare experience but a routine reality, as about 70% of all outbound calls go straight to voicemail.

If your agents are manually handling every single call, they are inevitably spending more time listening to IVR systems or answering machines than actually talking to live customers. Provided within advanced call center software, Answering Machine Detection is the solution that can change this work routine and drive better outbound campaign results.