Actionable insights to monitor and improve
Easily customize and build IVRs
Call Recording & Speech Recognition
Quickly and precisely analyze calls
Accelerate sales with built-in tooling
Global Numbers and Porting
Numbers anywhere in the world
Everything at your fingertips
Maximize revenue with intelligent dialers and workflows
Delight customers with custom routing and automation
Seamlessly handle multiple clients and scale with ease
Medium-sized call centers, typically defined as those having from 50 to 1,000 agents, deal in many diverse industries with varying revenues: healthcare, hospitality, finance, customer support, and more. Still, the challenges they face, and the characteristics they need in their software solutions are very similar. Scalability and flexibility are essential for potentially expanding operations and adjusting to any changes in traffic. The product is expected to be turn-key and of high quality, with an extensive feature list in line with the market, and new innovations added regularly by the provider. A solid support team that is easy to reach can also become a factor when finding the right solution to commit to.
A remote work environment challenges call centers all over the world to deliver the expected security standards. Despite the growing popularity of digital services, more and more phone calls are being made today, especially for business-customer interactions. This new normal implies an additional focus on data protection. Any breaches or security incidents can not only harm a call center’s reputation and frustrate clients but attract serious regulatory fines as well.