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Zoho CRM

Zoho CRM Dialer Integration – The Definitive Guide [2023]

How to integrate a dialer with Zoho CRM? Read the definitive guide to optimizing calls and increasing productivity with a sales dialer in Zoho CRM.

Zoho CRM Dialer Integration – The Definitive Guide [2023]
Speech Recognition

Speech recognition and speech analytics: Why your call center needs both

Have you ever called someone and got excited to hear their voice saying a familiar “Hello”, only to be followed by a common “Sorry, I can’t come to the phone right now. Please leave a message…”? For call center agents, this is not a rare experience but a routine reality, as about 70% of all outbound calls go straight to voicemail.

Speech recognition and speech analytics: Why your call center needs both
AI AMD

AI AMD: What it is and why you need it to drive sales

Around 70% of all outbound calls go straight to voicemail. This can be frustrating for call center agents and a costly reality for automated call centers on the whole. Answering Machine Detection (AMD) helps to improve this inefficient routine. And when you add AI to it, you get a real game changer. Read more about how it works – and why you need it.

AI AMD: What it is and why you need it to drive sales
Performance metrics

Efficient contact center performance: Key metrics you need to measure

You can’t improve what you can’t measure. To make a contact or call center performance more efficient, managers and supervisors need to know for sure what metrics to track and where to direct resources for managing performance.

Efficient contact center performance: Key metrics you need to measure

Start your free trial today

80% of our clients have their contact centers up and running in less than 3 days. Meet your dedicated boarding engineer today.

Contact sales by phone: + 1 888 565 8889

Contact sales by mail: sales@voiso.com

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