You can’t improve what you can’t measure. To make a contact or call center performance more efficient, managers and supervisors need to know for sure what metrics to track and where to direct resources for managing performance.
CRMs are the main workspace for contact center power-users. In fact, a typical sales rep spends 18% of their work time in a CRM system, with almost 63% of their time spent in sales technology as a whole. However manual data handling and navigating multiple pieces of software slows your team down. And that's why you need your CCaaS software to have a tight integration with the CRM you use.
80% of our clients have their contact centers up and running in less than 3 days. Meet your dedicated boarding engineer today.
Contact sales by phone: + 1 888 565 8889
Contact sales by mail: sales@voiso.com