An Interface Built for Agents
Automate mundane tasks and give your agents a better experience
Features
Make your agents’ lives easier and drive results for the business
Auto-Answer
Remove steps and allow inbound, outbound or click calls to auto-connect based on agent status
On Screen Notifications
Simple notification experience directly in the interface for relevant messages and events
Campaign Awareness
Ensure assigned agents are present and aware of campaigns with a simple invite mechanism
Easy Agent Status
Automatically transition agent status based on call events and workflows
Full Call Control
Easily take any call action - initiate conference, attended transfer, etc. from a single modal
View Performance Metrics
Configure viewable metrics for agents to visualize their own key performance indicators and progress
Get Beta Access to Multi-channel
Get Beta Access to Multi-channel
A single pane of glass for agents to manage all their customer interactions. With multi-channel, you’ll be able to
automatically determine a customer’s preferred channel and meet them where they are.
Sign up for access to our beta and see how your team can benefit from organizing and prioritizing all your
channels in one place.
Apply for Beta
See what else we’re doing
Get more from your data
Dashboards To Drive Performance
Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins
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Efficiently route calls to the best agents
Intelligent Skills-Based Routing
Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to
master call routing
Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call
routing
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A new standard for call recording
Not All Call Recording Is Created Equal
Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and
more
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Call quality matters
Global Network And Interconnects
Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability
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Numbers, numbers, numbers
Find Local Numbers Globally
Port your existing numbers in or search our global inventory for find the perfect number for your business
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A dialer that delivers
Outbound Dialer Built By Experts
Build campaigns and accelerate performance with predictive and progressive dialers
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Data at your fingertips
Build And Schedule Any Report You Need
Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within
Voiso
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Simple and intuitive agent interface
Maximize Agent Output
Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent
performance
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