COVID-19: Call center agents at home?

An Interface Built for Agents

Automate mundane tasks and give your agents a better experience

Features

Make your agents’ lives easier and drive results for the business

Auto-Answer

Remove steps and allow inbound, outbound or click calls to auto-connect based on agent status

On Screen Notifications

Simple notification experience directly in the interface for relevant messages and events

Campaign Awareness

Ensure assigned agents are present and aware of campaigns with a simple invite mechanism

Easy Agent Status

Automatically transition agent status based on call events and workflows

Full Call Control

Easily take any call action - initiate conference, attended transfer, etc. from a single modal

View Performance Metrics

Configure viewable metrics for agents to visualize their own key performance indicators and progress

Get Beta Access to Multi-channel

Get Beta Access to Multi-channel

A single pane of glass for agents to manage all their customer interactions. With multi-channel, you’ll be able to automatically determine a customer’s preferred channel and meet them where they are.

Sign up for access to our beta and see how your team can benefit from organizing and prioritizing all your channels in one place.

Apply for Beta

See what else we’re doing

Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory for find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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