An Interface Built
for Agents

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Automate mundane tasks and give your agents a better experience

Features

Make your agents’ lives easier and drive results for the business

  • Auto-Answer

    Remove steps and allow inbound, outbound or click calls to auto-connect based on agent status

  • Easy Agent Status

    Automatically transition agent status based on call events and workflows

  • On Screen Notifications

    Simple notification experience directly in the interface for relevant messages and events

  • Full Call Control

    Easily take any call action - initiate conference, attended transfer, etc. from a single modal

  • Campaign Awareness

    Ensure assigned agents are present and aware of campaigns with a simple invite mechanism

  • View Performance Metrics

    Configure viewable metrics for agents to visualize their own key performance indicators and progress

Get Beta Access to Multi-channel

A single pane of glass for agents to manage all their customer interactions. With multi-channel, you’ll be able to automatically determine a customer’s preferred channel and meet them where they are.
Sign up for access to our beta and see how your team can benefit from organizing and prioritizing all your channels in one place.
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Fill in the form below to set up a demo meeting and get started with a free trial